ERP Implementation and Support Consultant

SUMMARY:
A IT Software development company is looking for an energetic individual to join their support team as an ERP Implementation and Support Consultant.

POSITION INFO:
Main Duties and Responsibilities

• Lead the implementation, training, and configuration of ERP software at both new and existing client sites.
• Provide expert advice to clients on utilising specific software modules tailored to their business needs.
• Deliver comprehensive consultancy on business best practices and conduct in-depth training on:
  • Financial Modules (General Ledger, Cashbook, Customer & Supplier Account)
  • Base Operational Modules (Sales, Purchases, Inventory Controls)
  • Other related Business Modules (Project Costing, MRP and more)
• Address and resolve customer system queries stemming from the implementation process.
• Collaborate with clients to define or refine specifications for software modifications required during system implementation.
• Produce and submit consultancy documentation in accordance with company procedures, ensuring timely delivery.
• Work closely with current clients and the development team to resolve client inquiries efficiently. Offer both telephonic and onsite support for the ERP system.

• Proven experience as an ERP software implementer or trainer.
• Demonstrable experience interacting with various organizational levels within customer environments.
• Exceptional consultancy and communication skills to deliver high-quality end-user training. Outstanding customer service and client-facing abilities for both onsite and remote collaboration.
• Strong working knowledge of ERP business processes and procedures, including daily transactions, month-end and year-end activities, and the flow of Works Order Processing, with proven experience in ERP configuration and implementation, including go-live phases.
• In-depth knowledge of Microsoft SQL or related programming expertise.
• Excellent analytical and problem-solving skills.
• Capability to work independently when necessary.
• Effective communication of customer requirements and the ability to collaborate within a team to resolve issues.
• A relevant IT qualification is essential.

• Proficient in Google Suite, with a strong ability to produce high-quality consultancy documents such as meeting notes, business cases, business discovery reports, and system specifications.
• Solid understanding of financial operations and related reporting requirements.
• Experienced in leading JAD (Joint Application Development) sessions.
• Skilled in creating Data Flow Diagrams and Process Flow Diagrams.
• Extensive experience in data migration to ERP systems or across different platforms/software.
• Capable of creating and managing project timelines and budgets effectively.
• At least 4 years of experience in ERP implementation or consulting roles