Duty Manager

Recruiter:

Hlabahlosile

Job Ref:

Ulene Pillay

Date posted:

Friday, May 15, 2026

Location:

Cape Town, South Africa

Salary:

Negotiable

SUMMARY:
To manage the day to day cargo operations by allocating resources to the movement of freight within the Air Cargo network and maintain an on-time performance to ensure a safe and efficient operations.

POSITION INFO:

Duty Manager Positions in Geroge and East London in the Air Cargo & Freight Industry

Quailifactions:

Diploma in Supply Chain Management or equivalent (NQF Level 5)

Minimum Expriene:

2 years working experience in the Airline or Freight industry

Requirements:

Customer and Supplier Service

Maintain a helpful, positive and friendly manner when dealing with customers by providing an optimal customer experience in order to drive up customer satisfaction.
Keep clients informed of their cargo whereabouts by maintaining open and frequent communications with branches and divisions within Client in order to drive customer satisfaction and enhance the customer experience.
Engage with the relevant departments to address the clients concerns, ultimately rebuilding and improving on client experience and maintaining a positive and professional relationship.

Safety and Security

Conduct daily security briefings on each shift and submit all discussion point with a list of attendees to senior management.
Identify areas of non-compliance and enforce corrective measures to comply with the occupational health and safety regulations and Client policies and procedures.
Identify and report all suspicious, undeclared and miss-declared cargo in relation to Dangerous Goods regulations and Client security standards.
Report any suspicious acts immediately to law enforcement in order to address deviations from agreed security regulations standards.Check and monitor that staff display Permits and wear Personal Protective Equipment at all times to ensure compliance to the rules and regulations set out by Airport Authority standards.
Promote awareness of hazards and steer clear of demarcated areas by using signs and signals in order to keep employees and visitors aware of hazardous and restricted areas.
Check that the evacuation signage and documents are clearly visible in the demarcated areas.
Brief employees on the evacuation protocols to aid them in the event of an emergency evacuation.
Report all non-conformances on IQSMS system on a daily basis before end of shift to ensure corrective actions are implemented.
Investigate non-conformance incidents and implement preventative measures based on recommendations from the Quality department and/or Senior Management.

Equipment Serviceability Inspections

Ensure inspections are carried out daily to determine the effectiveness of the Client Equipment used in the operation to ensure that all used equipment does not pose any risk of injury to the staff or clients.
Manage and ensure that inspection checklists for warehouse equipment are completed on daily basis and identify the total of serviceable and unserviceable items by ensuring that they are attended to, thereafter information must be fed back to Management for any further action that may be required.
Engage with the relevant service providers to obtain quotations.
Hand over quotations to the Branch Administrator to raise Purchase Orders, follow up for timeous completion of the process.
Report any unserviceable electronic equipment to Superior and /or IT department immediately so that they can be attended to immediately.

People Management

Compile monthly rosters to ensure that all employees are rostered according to the department of labour’s regulated hours and basic employment conditions.
Submit monthly rosters to senior management and ensure all applications for leave and shift changes are communicated.
Schedule employees for regulated training to ensure that they are compatible with aviation regulations.
Conduct checks before each shift to ensure that all personnel are at their assigned stations as rostered.
Keep track of employee time and attendance to ensure that they arrive on time for their scheduled shifts.
Maintain employee discipline by ensuring that employee discipline is based on the company''s disciplinary code.
Delegate and manage operational workers in accordance with established standards, promptly resolving any deviations.
Monitor performance of employees per shift to ensure optimal performance.

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