Duty Manager

SUMMARY:
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POSITION INFO:

• Oversee day-to-day hotel operations during assigned shifts
• Act as the main point of contact for guests, handling queries, requests, and complaints
• Ensure high levels of guest satisfaction through excellent service delivery
• Supervise and support staff across departments, providing guidance where needed
• Conduct regular inspections of guest rooms, public areas, and facilities for quality and compliance
• Step in to cover operational roles when service levels require support
• Respond to emergencies and manage incidents such as medical, safety, or security situations
• Ensure adherence to health, safety, and hygiene regulations at all times
• Assist with daily revenue reconciliation, cash handling, and cost control
• Monitor and report on occupancy, guest feedback, and operational challenges
• Communicate effectively with department heads to resolve issues and maintain smooth operations
• Provide detailed handovers and updates for incoming shifts and senior management
• Make executive decisions in the absence of senior managers to maintain service standards

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