Duty Manager

SUMMARY:

Staff Supervision

• Overseeing teams: Manage and supervise employees during their shifts, ensuring smooth operations.
• Staff allocation: Assign tasks and responsibilities based on workload, ensuring proper staffing levels.
• Training & Development: Provide support and guidance to new or less experienced team members.

2. Customer Service

• Handling complaints: Address and resolve guest or customer complaints promptly and professionally.
• Ensuring satisfaction: Ensure a high level of service is provided to customers or clients at all times.
• Interacting with clients: Maintain positive customer relationships and manage expectations.

3. Operational Management

• Monitoring operations: Ensure that daily activities run smoothly, from opening to closing, maintaining high standards.
• Reporting: Prepare and submit daily reports on operational performance and any issues that arose during the shift.
• Resource management: Ensure the availability of necessary resources, equipment, or materials.

4. Health and Safety

• Compliance with regulations: Enforce health, safety, and regulatory requirements to ensure a safe environment for staff and customers.
• Risk management: Identify potential hazards and take corrective action to prevent accidents.

5. Financial Oversight

• Cash handling: Oversee financial transactions, including cash handling, balancing registers, and ensuring correct billing.
• Budget monitoring: Help in managing budgets, ensuring adherence to financial constraints during their shifts.

6. Problem-Solving & Decision Making

• Handling emergencies: Take charge in emergencies, including medical situations, security breaches, or any other unexpected events.
• Decision-making: Make quick, informed decisions regarding staffing, customer service, and operational issues.

7. Communication

• Liaison: Act as a point of contact between different departments, upper management, and staff.
• Shift handovers: Communicate relevant information during shift changes to ensure continuity and smooth operations.

POSITION INFO:

Staff Supervision

• Overseeing teams: Manage and supervise employees during their shifts, ensuring smooth operations.
• Staff allocation: Assign tasks and responsibilities based on workload, ensuring proper staffing levels.
• Training & Development: Provide support and guidance to new or less experienced team members.

2. Customer Service

• Handling complaints: Address and resolve guest or customer complaints promptly and professionally.
• Ensuring satisfaction: Ensure a high level of service is provided to customers or clients at all times.
• Interacting with clients: Maintain positive customer relationships and manage expectations.

3. Operational Management

• Monitoring operations: Ensure that daily activities run smoothly, from opening to closing, maintaining high standards.
• Reporting: Prepare and submit daily reports on operational performance and any issues that arose during the shift.
• Resource management: Ensure the availability of necessary resources, equipment, or materials.

4. Health and Safety

• Compliance with regulations: Enforce health, safety, and regulatory requirements to ensure a safe environment for staff and customers.
• Risk management: Identify potential hazards and take corrective action to prevent accidents.

5. Financial Oversight

• Cash handling: Oversee financial transactions, including cash handling, balancing registers, and ensuring correct billing.
• Budget monitoring: Help in managing budgets, ensuring adherence to financial constraints during their shifts.

6. Problem-Solving & Decision Making

• Handling emergencies: Take charge in emergencies, including medical situations, security breaches, or any other unexpected events.
• Decision-making: Make quick, informed decisions regarding staffing, customer service, and operational issues.

7. Communication

• Liaison: Act as a point of contact between different departments, upper management, and staff.
• Shift handovers: Communicate relevant information during shift changes to ensure continuity and smooth operations.