Dispatch Coordinator – Kraaifontein

SUMMARY:
We are seeking an experienced and highly organised Dispatch Coordinator to join our Supply Chain team. The successful candidate will play a key role in coordinating deliveries, managing dispatch documentation, and ensuring efficient communication between customers, transporters, and the warehouse.

POSITION INFO:
Dispatch Coordinator

Department: Supply Chain
Employment Type: Permanent (subject to 3-month probation)
Location: Kraaifontein, Cape Town
Working Hours: Monday–Thursday 08h00–17h00 | Friday 08h00–16h00

We are seeking an experienced and highly organised Dispatch Coordinator to join our Supply Chain team. The successful candidate will play a key role in coordinating deliveries, managing dispatch documentation, and ensuring efficient communication between customers, transporters, and the warehouse.

Key Responsibilities

• Organise and coordinate bulk and local outsource deliveries
• Communicate with customers regarding orders, ETAs, and late deliveries
• Prepare vehicle routing plans and waybills
• Ensure all dispatch and transport documentation is completed, filed, and submitted daily for invoicing
• Handle customer queries relating to dispatch and deliveries
• Assist customers with collections and deliveries
• Check stock to support pickers and escalate discrepancies
• Coordinate returns and credits transportation
• Support picking, packing, and stock counts when required
• Assist with MIGO of incoming goods
• Participate in HSE, housekeeping, and continuous improvement initiatives

Minimum Requirements

• Grade 12 or equivalent qualification
• Minimum 5 years’ dispatch experience
• Fluent in Afrikaans and English (written and verbal)
• Valid forklift licence with driving experience
• Valid South African driver’s licence and reliable transport
• Proficient in Microsoft Office and ERP systems
• SAP experience advantageous

Key Skills & Attributes

• Strong time management and prioritisation skills
• Excellent communication and customer service abilities
• Strong numeracy and problem-solving skills
• Leadership and organisational strengths
• Able to work independently and within a team
• Detail-oriented and process-driven