Desktop Technician

SUMMARY:
Join well established medium sized IT company as a desktop technician.

POSITION INFO:

QUALIFICATIONS 🎓:

• Grade 12.
• A+.
• N+.
• MCITP.
• MCTS.
• MCSA.
• Own car and valid drivers license,

EXPERIENCE 🌟:

• 3- 4 years’ experience with Windows 10, Windows 7/8 and MS Office 2003-2016.
• Experience supporting MacOS.
• 2 – 3 Years Server experience.
• Configuring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc.
• Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint.
• Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers.
• Experience installing/uninstalling software, patches, updates on Desktops and Laptops.
• Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
• Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
• Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.
• Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting.
• Knowledge regarding, routers (logging into a router. basic configuration)
• Knowledge of anti-virus and virus removal.
• Correct loading & reloading procedures of computers, restoring of data, loading of drivers & software.
• Customer Service experience.

 RESPONSIBILITIES 💻:

• Server support and maintenance.
• Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software.
• The position responsibility requires independent analyses, communication and problem solving.
• To Progress/close incidents to satisfactory conclusion on the incident system.
• Work with vendor support contacts to resolve technical problems.
• Ensure Desktop computers interconnect seamlessly with diverse systems.
• Work with procurement staff to purchase hardware and software