Tier 2 Systems Engineer - Networking (Northern Suburbs CPT)

SUMMARY:
The IT Systems Engineers will advise users on appropriate course of action, monitor issues from start to resolution and deal with escalations when required

POSITION INFO:

Education:

• Certification or Degree in IT (advantageous
• Microsoft MCSA or MCSE
• A+ and N+ or equivalent.
• Matric or NQF equivalent.
• Must have Driver’s License & own vehicle

Experience Requirements:

• 3-5 years’experience in a Tier 2/ L2 IT support, field support or desktop support technician.
• Experience working in a service desk, customer service or call center environment.
• Experience in Microsoft 365 and Azure environments
• Experienced working with ITIL and COBIT5 frameworks (certification will be advantageous).
• Must have strong networking experience: 
  • TCP/IP networking, subnetting, and routing, switches
  • Network monitoring and diagnostic tools (ping, traceroute, ipconfig, nslookup)
  • Familiarity with firewall concepts.

Technical Competency (must have): 

• Operating Systems:
  • Proficient in Windows 10/11 troubleshooting and configuration.
  • Understanding of Windows Server administration (including Active Directory, Group Policy, DNS, DHCP).
  • Basic macOS troubleshooting and support.
  • Basic Linux system administration tasks (e.g., file permissions, package management).
  • Familiarity with virtualization concepts and platforms (e.g., VMware vSphere, Hyper-V).
  • Hardware:
    • Advanced troubleshooting and configuration of desktops, laptops, servers, and peripherals.
    • Understanding of server hardware components (RAID, storage, memory).
    • Networking:
      • TCP/IP networking, subnetting, and routing.
      • Ability to configure and troubleshoot network devices (switches, routers, wireless access points).
      • Basic network monitoring and diagnostic tools (ping, traceroute, ipconfig, nslookup).
      • Familiarity with basic firewall concepts.
      • Security:
        • Experience with best security practices (password policies, access controls).
        • Experience with antivirus/anti-malware solutions and security patching.
        • Ability to identify and respond to basic security incidents.
        • Scripting:
          • Proficient in scripting for automation tasks (PowerShell, Bash).
          • Ability to create and modify scripts for system administration and troubleshooting.
        • Cloud Technologies:
          • Experience with cloud-based services (Microsoft 365, Google Workspace)
          • Basic understanding of cloud platforms (AWS, Azure, GCP) and their services.
        • Systems Administration:
          • Ability to monitor system performance and identify potential issues.
          • Experience with system backup and recovery procedures.
          • Ability to document system configurations and procedures.
        • Troubleshooting:
          • Ability to diagnose and resolve complex technical issues independently.