Desk Top Support Technician - Onsite Support

Recruiter:

Elite Search

Job Ref:

JHB001191/HLG

Date posted:

Tuesday, September 29, 2026

Location:

Johannesburg, South Africa

Salary:

15 000 Monthly

SUMMARY:
Role: Desktop Support/Service Desk Support Technician (L1)
Location: Fourways, Johannesburg

Our client is a successful MSP with over 20 years in the market and they are looking for a Desktop Support Technician (L1) to join their dynamic team.Â Their solutions and offerings include managed IT support, cybersecurity solutions, cloud infrastructure, and connectivity solutions including voice and internet services. They offer a dynamic working environment and opportunity to grow and develop.

POSITION INFO:
Role and responsibilities:

To provide immediate first line support and dealing with end user support queries
Ensure service desk is kept up-to-date and that tickets were resolved within service level agreement times
Hardware and Software - setup, configure, troubleshoot
Logging and maintaining all support calls, troubleshooting (password reset to resolving back up failures etc, VPN issues)
Creating of new users and management of current users on Active Directory & new user mailboxes Â
Ensuring all backups are working successfully.
Create new users, VPN setup, and DHCP.
Office 365 admin configurations, installing and setup.
Client liaison and customer service principles
Basic knowledge of IP networking and protocols, e.g. HTTP, FTP, SMTP, DNS, WINS, DHCP.
Basic understanding of network services, e.g. email / internet / firewall / Proxy
Advanced knowledge of Microsoft Windows client operating systems (Windows 8,1 & 10 )
Above average knowledge of commonly used applications (Office 2013/16/ Office 365, Internet Explorer/Firefox, Chrome)
Highly advanced computer literacy
Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals)

Requirements/ Experience:

Valid driverâs license and own reliable car.
Matric
CompTIA A+ is essential
CompTIA N+ or IT Diploma, MCITP or MSCE 2012 (Desktop Engineer) - would be an advantage.
2 â 3 yearsâ experience with exposure to IT systems in an environment with 60 or more users.
Experience working with: Microsoft Office 2007/2010/2013/ Office365 products, Outlook, Word, Excel, Access, Internet Explorer, Windows XP Windows 7 Windows 8.1, Windows 10 desktops, laptops, printers, networked copiers, basic LAN/WAN connectivity
Excellent organisational and interpersonal skills
Good telephonic manner and communication skills.
Attention to detail, accurate and analytical
Willingness to learn and follow through on operations
Handle stress very well and able to work under pressure and deadline orientated
Troubleshooting ability & quick learner for recurring problems.
Flexible with working hours availability to work afterhours â occasional overtime may be required

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