Delivery Team Lead

Recruiter:

The Legends Agency

Job Ref:

CS29

Date posted:

Wednesday, April 8, 2026

Location:

Cape Town, South Africa

Salary:

R35 000 - R50 000 p/m

SUMMARY:
The Delivery Team Lead exists to build and manage a centralised execution function focused on speed, quality, and scalability.

POSITION INFO:

Delivery Team Lead

Build, manage, and optimise a centralised delivery team focused on resource-intensive, process-driven tasks.

Hybrid Cape Town, 9-5 UK hours

Salary: R35 000 - R50 000 p/m.

About Our Client

Our client operates within the influencer marketing and social media space. The business utilizes a centralised delivery model and its own Waves platform for creator research and reporting.

The Role: Delivery Team Lead

The Delivery Team Lead exists to build and manage a centralised execution function focused on speed, quality, and scalability. This role contributes to the business by acting as a bridge between client teams and execution, ensuring that work is delivered in line with defined processes. The main focus areas involve managing a team of Account Executives and Account Managers, overseeing high-volume tasks like creator outreach and research, and integrating AI and automation to improve workflows.

Key Responsibilities

Lead and manage the delivery team with 4-7+ years of experience in operations, delivery, or campaign execution.
Oversee the delivery of creator research, data entry into Waves, and large-scale creator outreach.
Set clear expectations, workflows, and performance standards while managing team capacity and allocation.
Identify and resolve delivery bottlenecks to ensure work is delivered accurately and on time.
Implement automation and AI integration to increase speed and reduce manual effort.
Translate business needs from client services teams into clear execution workflows.
Drive process excellence and standardisation of repeatable tasks across the business.
Provide coaching, training, and ongoing development for team members from AE to AM level.

About You

4-7+ years of experience in operations, delivery, or campaign execution in a fast-paced environment.
Relevant tertiary qualification in Business, Marketing, Operations, Data, or a related field.
Proven experience managing and scaling delivery or execution teams at the AE to AM level.
Strong background in capacity planning, workflow management, and performance delivery.
Advanced skills in Excel or Google Sheets and experience with CRM, outreach, or workflow tools.
Ability to translate business needs into workflows and manage feedback loops.
Exposure to digital marketing, influencer marketing, or social media environments is advantageous.
Exposure to AI and automation platforms or tools is advantageous.

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