Debtors Controller

SUMMARY:
We’re looking for a proactive Debtors Controller to take ownership of collections and improve cash flow.

POSITION INFO:
The Debtors Controller will be responsible for managing and optimising the debtors’ ledger, ensuring the timely collection of outstanding debts, resolving customer queries, and processing payments efficiently.

This role requires strong attention to detail, excellent communication skills, a proactive approach to problem-solving, and the ability to collaborate effectively with both internal teams and external clients.

This role is based in Parktown.

Key Responsibilities:

Debt Collection

• Implement effective debt collection strategies to minimise outstanding debt.
• Contact debtors via telephone, email, and written correspondence to resolve payment disputes.
• Maintain accurate records of all communications and payment arrangements.
• Monitor and follow up on overdue accounts, escalating to legal or debt insurance processes where necessary.
• Issue monthly statements to all debtors.

Payment Processing

• Receive and process debtor payments accurately and in line with company policies.
• Reconcile payments against outstanding invoices and update the debtors’ ledger accordingly.
• Investigate and resolve payment discrepancies in collaboration with debtors and escalate unresolved issues where required.

Debtors Ledger Management

• Maintain and update the debtors’ ledger with accurate and current information.
• Allocate payments in accordance with customer remittances.
• Perform regular reconciliations to ensure accuracy and completeness.
• Prepare and submit reports including age analysis, outstanding debt summaries, and collection performance.

Customer Service

• Provide professional and timely support to debtor queries and concerns.
• Collaborate with internal stakeholders including sales and operations teams to resolve issues and improve collection outcomes.
• Attend debtor meetings to build relationships and resolve queries effectively.

Compliance & Reporting

• Submit required monthly client reports.
• Ensure compliance with debt insurance processes for non-paying customers.
• Maintain proper documentation of all collection activities, correspondence, agreements, and legal actions.

Process Improvement

• Identify opportunities to improve debt collection and payment processing efficiencies.
• Contribute to the development and implementation of process improvements to enhance accuracy, efficiency, and customer satisfaction.

• Bachelor of Commerce degree in Finance, Business Administration, or related field.
• 3–4 years’ experience in debt collection and payment processing.