Debtors Controller

SUMMARY:

Debtors Controller (Accounts Receivable Specialist)

POSITION INFO:

Job Purpose

Key Responsibilities

• Manage the full debtors book and ensure timely collection of outstanding accounts
• Implement effective collection strategies to minimise overdue debt
• Follow up with customers via phone, email, and written communication
• Resolve payment disputes and account queries efficiently
• Escalate high-risk or non-paying accounts where necessary

• Allocate payments accurately according to remittances
• Process and reconcile debtor accounts on a daily/monthly basis
• Maintain accurate and up-to-date debtor ledger records
• Reconcile customer accounts and resolve discrepancies

• Prepare monthly debtor statements and age analysis reports
• Monitor overdue accounts and provide collection performance updates
• Assist management with cash flow and debtor reporting

• Maintain strong relationships with internal and external stakeholders
• Work closely with sales, operations, and finance teams
• Provide professional and timely customer service

• Ensure compliance with credit policies and internal controls
• Maintain proper documentation of all debtor-related activities
• Support audit requirements when needed

• Identify opportunities to improve debtor collection processes
• Contribute to efficiency improvements within the AR function

Minimum Requirements

• Diploma or Degree in Finance, Accounting, Business Administration, or related field (advantageous)
• 3–5 years’ experience in Debtors / Credit Control / Accounts Receivable
• Strong understanding of debt collection processes and reconciliations
• Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, XLOOKUP advantageous)
• Experience working on ERP systems (SAP, Syspro, Oracle, Pastel, or similar)
• Strong attention to detail and numerical accuracy
• Excellent communication and negotiation skills
• Ability to work independently and manage deadlines

Key Competencies

• Credit control and collections focus
• Strong reconciliation ability
• Analytical thinking and problem solving
• Customer service orientation
• High level of accuracy and integrity
• Ability to work under pressure

Additional Requirements

• Driver’s licence advantageous
• May be required to work overtime during month-end
• Ability to manage multiple priorities in a fast-paced environment