Debtors Clerk

SUMMARY:
Your responsibility as a Debtors Clerk is to manage the full accounts receivable function, ensuring accurate and timely processing of customer invoices, payments, and account reconciliations.

POSITION INFO:
Key Responsibilities:

Daily

• Maintain and process customer invoices, customer deposits, and payment allocations
• Managed efficient cash flow reporting, posted cash receipts, and analyze charge backs, independently addressing, and resolving issues
• Submitting monies received and cash flow report daily
• Sending customer statements weekly/monthly, and POD’s and invoices as requested by customers
• Process monthly payments to customer accounts allocated to invoices and document account updates for the customer account statement
• Process correct discounts, if applicable, to relevant customers once payment is received for orders
• Process pallet credits that are aligned with the pallet process and report distributed by plant
• Process customer returns/damages upon request and ensuring all supporting documentation is received and notifying manager to bill relevant transporter if applicable
• Manage weekly reconciliations schedules for group customer accounts and resolving any issues/errors raised via portal/customer
• Liaising with Sales, logistics and customer care department to ensure all necessary support is provided

• Reconcile accounts receivable ledger to verify payments and resolve variances
• Manage monthly overdue independent customer tracker and ensure detailed feedback aligned to SOP
• Manage monthly debtors ageing for group customers and ensure detailed feedback aligned to SOP
• Performed targeted collections on past due accounts aged over 60+ days
• Perform targeted resolutions on all residual values on customer age
• Assisting management with cash flow projections by maintaining monthly payment advice from customers prior to payment date
• Ensuring customer ledgers are up to date and allocated aligning with remittance advice or customer balance confirmation
• Contact clients with past dues accounts to formulate payment plans and discuss restructuring options
• Provide comprehensive customer support and managing customer queries both telephonically and electronically
• Assisting with claim documents to the insurer by collating invoices, POD’s, correspondence and other documents
• Support operations by communicating with all relevant stakeholders and customers, filing documents, and managing data

• Relevant degree in Finance
• 2 to 4 years’ experience as a Debtors Clerk / Accounts Receivable
• Proficiency in Sage 200 Evolution Explorer / Sage Evolution
• Proficiency in Microsoft Excel
• Effective written and verbal communication
• Attention to detail
• Strong time management skills