Debtors Administrator

DEBTORS ADMINISTRATOR

Introduction
A medical device company located in Pretoria is seeking a Debtors Administrator with 6 years’ experience within a similar position and exposure to accounting software to join their team.

Job purpose:
Real-time financial support for the Hearing Hub, in addition to collecting outstanding amounts for Lexie Hearing clients.

REQUIREMENTS

Minimum education (essential):
National Senior Certificate

Minimum education (desirable):
Bookkeeping Diploma

Minimum applicable experience (years):
6 years

Required nature of experience:
Debtors collection
Customer service
Creditors
General bookkeeping

Skills and Knowledge (essential):
Accounting Software (ie Pastel / Xero)
Microsoft Excel
Google Suite
Debtors processes

Other:
5 days a week; 9 hours a day with an hour lunch.
Hours: 15h00 – 24h00

COMPETENCIES

Essential Competencies:

• Examining Information

• Establishing Rapport

• Showing Composure

• Resolving Conflict

• Meeting Timescales

• Checking Things

• Following Procedures

• Upholding Standards

Important Competencies:

• Interpreting Data

• Developing Expertise

• Adopting Practical Approaches

• Thinking Positively

• Embracing Change

• Inviting Feedback

• Understanding People

• Valuing Individuals

• Managing Tasks

• Producing Output

• Taking Action

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Debtors’ liaison 50%

• Follow debtors’ collection process.

• Optimise debtors’ collection process.

• Ensure proper and clear correspondence with customers including via phone, email and text.

• Ensure proper record is kept of all communication with debtors on relevant platforms.

• Ensure Salesforce / XERO is updated with debtors’ process.

• Ensure customer contact details in Salesforce / XERO are correct after confirming details with the customer.

• Update and maintain customer contact details in Salesforce / XERO.

• Manage handover of Debtors to lawyers / debt collection agency.

• Collect all the necessary documentation for handover to lawyers / debt collection agency.

• Compile weekly feedback of debtors outstanding and communicate with internal stakeholders on a regular basis.

• Meet all relevant debtors’ deadlines.

• Plan and structure daily work to meet deadlines efficiently.

Debtors’ administration 30%

• Process new invoices.

• Issue invoices accurately and timeously.

• All credit notes issued accurately and timeously.

• Send invoices and statements.

• Do corrections on account allocation.

• Conduct reconciliations of all debtors.

• Ensure customer payment allocations are correct.

• Negotiate payment arrangements with customers to increase debt collection.

Stripe administration 10%

• Process new manual payments on Stripe.

• Manage disputes process with Stripe.

• Manage trial periods or customer profiles on Stripe as required.

• Maintaining records of the above on relevant platforms.

Payments administration 10%

• Create invoices on Xero for manual payments, replacements or switchovers from subscription to once off. • Manage the recordkeeping process for such payments.

QMS

• Follow relevant processes in line with the dictated QMS processes

Remuneration Offered
Market related