Data Platform Support / Operations Engineer

SUMMARY:
Looking for a hands-on Data Support Engineer who thrives in fast-paced environments and enjoys solving real-time data issues. Step into a role where you’ll own the heartbeat of a modern data platform and play a critical role in keeping the business running.

POSITION INFO:


Company and Job Description:

Our client is a data-driven organisation with a sophisticated cloud-based data platform supporting critical business operations. They are looking for a Data Platform Support / Operations Engineer to take full ownership of the day-to-day stability, support, and performance of their data environment. This 12 month contract role, requires someone who will act as the first line of defence for all platform-related requests, incidents, and data issues—ensuring smooth operations while enabling the data engineering team to focus on building and scaling the platform.

This is an ideal opportunity for professional who enjoys problem-solving, working with data pipelines, and being the go-to person when things need to be fixed quickly and efficiently. You’ll have real ownership, visibility, and the chance to influence improvements across the data ecosystem.


Key Responsibilities:

• Own and manage day-to-day operational support of the data platform, including ticket triage and incident resolution
• Handle Snowflake access requests, role management, and performance-related queries
• Monitor and resolve ETL/ELT pipeline failures, including overdue or failed jobs
• Investigate data quality issues and support dashboard/data discrepancies
• Maintain and improve runbooks for recurring incidents and operational processes
• Identify repetitive issues and collaborate with data engineering teams to automate or permanently resolve them
• Ensure effective communication with stakeholders and maintain clean, up-to-date Jira ticketing practices
• Provide monthly reporting on trends, recurring issues, and platform performance

• Relevant Degree in Information Technology, Computer Science, Data Engineering, or related field

• Proven experience in data support, data operations, or similar role
• Hands-on experience supporting data platforms in a production environment
• Exposure to incident management, ticketing systems, and operational support queues

• Strong SQL skills with practical experience in Snowflake (roles, grants, warehouses, performance basics)
• Solid understanding of ETL/ELT pipelines, scheduling, dependencies, and monitoring tools
• Ability to troubleshoot data issues across pipelines, datasets, and dashboards
• Comfortable working with BI tools and investigating data discrepancies
• Strong communication skills with the ability to engage both technical and non-technical stakeholders
• High ownership mindset with strong triage and problem-solving ability
• Organised, detail-oriented, and able to manage multiple priorities effectively