Data Entry / Scheduler / Customer Services

SUMMARY:
This role focuses on supporting daily property management and maintenance operations through accurate CRM data entry, job scheduling, and tenant communication.

POSITION INFO:

 Data Entry / Scheduler / Customer Services

Support a tech-forward property management and maintenance company by combining efficient scheduling, accurate data management, and empathetic customer communication.

Remote (South Africa – Cape Town Preferred) | Full-Time | 08:00 – 17:00 UK Time | R15 000 – R18 000 per month

ABOUT OUR CLIENT

Our client is a property management and maintenance company focused on innovation, responsiveness, and high-quality service. The company integrates advanced AI technologies, including automation and virtual assistants, into its operations to support efficient service delivery.

Combining technology with a human-centred approach, the business facilitates communication between tenants, contractors, and property managers. Its operations focus on operational excellence, empathy, and improving the tenant experience across its service offerings.

THE ROLE: DATA ENTRY / SCHEDULER / CUSTOMER SERVICES

This role focuses on supporting daily property management and maintenance operations through accurate CRM data entry, job scheduling, and tenant communication.

You will act as a key point of contact between tenants, field teams, and property managers, ensuring appointments are coordinated, information is accurately recorded, and customer enquiries are handled professionally.

The position combines AI-assisted workflows and automated systems with hands-on customer service to maintain efficient and responsive operations.

KEY RESPONSIBILITIES

• Input data accurately into the ServiceM8 CRM system to trigger AI-assisted contact workflows.

• Schedule jobs and appointments where automated tools require manual support.

• Handle inbound and outbound tenant calls professionally and empathetically.

• Respond to tenant enquiries regarding upcoming maintenance works.

• Assist tenants with appointment rescheduling and booking adjustments.

• Coordinate with property managers to confirm and update booking details.

• Ensure clear and timely communication between tenants, field teams, and property managers.

ABOUT YOU

• Minimum 2 years of experience in data entry, customer service, or scheduling roles.

• Strong verbal and written communication skills.

• Confident in managing phone-based communication.

• Comfortable using CRM systems.

• Tech-savvy, detail-oriented, and capable of multitasking effectively.

• Able to work independently and collaboratively as part of a team.

• Self-starter with the ability to remain calm under pressure.

• Solutions-driven mindset with an empathetic approach to customer interactions.

• Previous experience in the property or maintenance sector is advantageous.

• Experience using ServiceM8 is an added advantage.