Data Entry Clerk

DATA ENTRY CLERK
Introduction
An educational software company located in Pretoria East is seeking to employ an organised
and detail-orientated Customer Support Consultant to join their team.

Job Purpose
Assist the Value Added Services division in the Customer Success department to ensure client
satisfaction by implementing specialised projects.

Requirements
Minimum education (essential)
• Matric

Minimum education (desirable)
• Certificate in Administration

Minimum applicable experience (years)
• None

Required nature of experience
• Data Capturing
• Client Engagement
• Administration

Skills and Knowledge (essential)
• Remote Technical Support
• MS Office

Skills and Knowledge (desirable)
• Education and/or School Compliance and Operations
• SA-SAMS System
• Valistractor Software
• GDE Extractor Tool
• Winzip/Winrar
• Plus and Smart Systems
• Google for Business
• Basic technical support skills
• Basic understanding of network setup
• Basic understanding of software installation
• Basic understanding of MS Access Databases

Competencies
Essential Competencies
• Examining Information
• Showing Composure
• Embracing Change
• Understanding People
• Meeting Timescales
• Following Procedures
• Producing Output
• Taking Action

Important Competencies
• Interpreting Data
• Developing Expertise
• Adopting Practical Approaches
• Establishing Rapport
• Making Decisions
• Resolving Conflict
• Thinking Positively
• Inviting Feedback
• Team Working
• Valuing Individuals
• Checking Things
• Pursuing Goals

Key Performance Areas, Weights and Objectives
Client Engagement 30%
• Provide enrichment support on relevant platforms and third-party platforms.
• Provide accurate communication on client queries.
• Provide professional and accurate telephonic and written support.
• Proactive decision making and feedback regarding client queries.
• Assist with and resolve problematic areas with regards to submissions.
• Ensure that a professional image of the company is represented.

Projects 50%
• Ensure that all relevant administration for projects are completed accurately on a timely
manner.
• Assist with successful completion of projects.
• Ensure that project is maintained while awaiting development.
• Meet project deadlines.
• Capture data accurately.

Training and Consultation 15%
• Assist with coordination of enrichment workshop training. (70%)
• Present training as and when required. (15%)
• Provide consultations as and when required. (15%)

Initiative Development 5%
• Detect issues and investigate ways to resolve them.
• Assist with creation and maintenance of enrichment documents, manuals and training.
• Conduct market research and identify new opportunities for revenue generation and client
satisfaction.

Salary offered
Market related (Laptop will be provided)