Process Analyst: Junior

Recruiter:

Gijima Holdings

Job Ref:

HR000325/HR

Date posted:

Tuesday, October 20, 2026

Location:

Midrand, South Africa

SUMMARY:

Join Gijima as a Junior Process Analyst and help shape the future of business operations. Working within our Business Process Management team, you will support process analysis, documentation, improvement initiatives, and digital transformation projects. This role is ideal for graduates and early-career professionals looking to build a career in business process management, business analysis, automation, and enterprise transformation.

POSITION INFO:

Key Responsibilities

Process Analysis & Documentation

Gather and analyse business requirements through stakeholder engagement and collaboration.
Document current and future-state business processes, workflows, procedures, and work instructions.
Develop process maps and supporting documentation using approved methodologies and standards.
Ensure process documentation is maintained, updated, and stored within designated repositories.

Process Improvement & Business Transformation

Identify inefficiencies, bottlenecks, control weaknesses, and opportunities for improvement.
Support process optimisation, standardisation, and automation initiatives.
Contribute to business transformation projects and process redesign activities.
Participate in workshops and sessions aimed at improving operational effectiveness and customer experience.

Data Analysis & Reporting

Collect, validate, and analyse process-related information and performance data.
Assist with the development of process performance metrics, dashboards, and reports.
Monitor process effectiveness and highlight areas requiring corrective action or enhancement.
Support data-driven decision-making through meaningful analysis and reporting.

Stakeholder Engagement & Collaboration

Work with business units and subject matter experts to understand operational requirements.
Facilitate discussions and information-gathering sessions with stakeholders.
Build positive working relationships across the organisation.
Support change management and adoption activities associated with process improvements.

Governance & Continuous Improvement

Support compliance with process management standards and governance requirements.
Contribute to continuous improvement initiatives across the business.
Assist with maintaining process libraries, templates, methodologies, and best practices.
Promote a culture of operational excellence and continuous learning.

Minimum Qualifications

Diploma or Degree in:
- Business Analysis
- Business Management
- Business Process Management
- Information Systems
- Information Technology
- Industrial Engineering
- Operations Management
- Or a related discipline

Experience

0-2 years of relevant experience.
Internship, graduate programme, project-based or practical exposure will be considered.
Exposure to business analysis, process mapping, process improvement, workflow documentation, data analysis, or automation initiatives will be advantageous.

Advantageous Certifications

The following certifications are beneficial but not required:

BPMN Foundation
ECBA (Entry Certificate in Business Analysis)
Lean Six Sigma Yellow Belt
ITIL Foundation
Agile or Scrum Fundamentals
Microsoft Power Platform Fundamentals

Key Competencies

Analytical Thinking
Process Analysis
Problem Solving
Attention to Detail
Stakeholder Engagement
Learning Agility

Why Join Gijima?

This role provides the opportunity to gain practical experience in process management, business analysis, digital transformation, and continuous improvement while working with experienced professionals across a diverse organisation. You will play a meaningful role in helping Gijima improve business performance, enhance operational efficiency, and support its ongoing transformation journey.

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