Customer Support Agent

Recruiter:

FOUR POINT 0

Job Ref:

JHB000175/RY

Date posted:

Thursday, July 23, 2026

Location:

Cape Town, South Africa

Salary:

R300 000.00 Annually

SUMMARY:
Electrical company looking for a technical support agent to join their expanding team.Â

POSITION INFO:

Role Summary

The Customer Support Agent is responsible for managing incoming customer interactions through calls, emails, and other communication channels. The role provides accurate information, processes orders efficiently, and ensures prompt resolution of Level 1 (L1) issues across sales, technical, and operational queries. This position plays a critical role in maintaining a high standard of customer satisfaction and operational excellence.

Key Responsibilities

Handle and resolve customer queries via phone, email, and other channels.
Provide product and service information to customers.
Process orders accurately in the system and coordinate with relevant teams.
Perform L1 troubleshooting and escalate unresolved issues appropriately.
Maintain detailed and accurate customer interaction records.
Ensure adherence to service level agreements and quality standards.

Essential Requirements

NQF Level 4 or equivalent in Electrical, Mechatronics, or a related technical field.
2+ yearsâ experience in a customer support role.
Strong verbal and written communication skills.
Ability to multitask and prioritise in a fast-paced environment.
Working knowledge of ERP and Workspace systems.
Experience in a technical or industrial environment.

Beneficial Requirements

Familiarity with sales order processing systems.
Problem-solving and conflict resolution skills.

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Customer Support Agent

Role Summary

Key Responsibilities

Essential Requirements

Beneficial Requirements

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