Customer Success and Relationship Liaison

Recruiter:

Elite Search

Job Ref:

JHB001236/HLG

Date posted:

Wednesday, July 15, 2026

Location:

Johannesburg, South Africa

Salary:

30 000 Monthly

SUMMARY:
Customer Success and Relationship Manager - Information Communication and Technology (ICT)
Johannesburg North | Onsite | Full-Time
Are you a natural relationship builder who takes real pride in making customers feel valued? Do you want to be part of a close-knit team where your contribution genuinely matters?
Our client, a well-established ICT and telecommunications solutions provider, is looking for a Customer Success and Relationship Liaison to join their Johannesburg North team. This is a business built on long-term relationships – both with their customers and their people. You'll be joining a supportive, family-orientated environment where everyone pulls together and shares in the success of the business.
This is more than a customer service role. You'll be the face of the company for every client from day one – conducting welcome calls, managing contracts, coordinating escalations and handling cancellations with empathy and professionalism, all while working closely with Sales, Operations and Technical teams.

POSITION INFO:

What You'll Bring

2–3 years' experience in Customer Success, Client Relationship Management or Account Management within the ICT, ISP or Telecoms industry (a must)
Excellent telephone, verbal and written communication skills
Strong administration and organisational skills, with CRM experience
A genuine, warm, people-first personality
Calm, solutions-focused energy, even under pressure

Who Will Thrive Here
This role suits someone with real staying power – a hard worker with excellent work ethic who wants to build a long-term career, not just fill a seat. If you're proactive, dependable, take ownership of your work, and want to be part of a team where your effort is seen and valued, this is the environment for you.
What's On Offer

Competitive, market-related salary
A stable, growing business with genuinely good culture
A supportive team environment where you're valued as part of the work family
Real opportunity to make a meaningful impact on customer satisfaction and the business's success

If you're ready to bring your relationship-building skills to a company that will invest in you long-term, we'd love to hear from you.

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