Customer Success Consultant

Recruiter:

RareCruit

Job Ref:

CPT000917/CSJ

Date posted:

Wednesday, December 18, 2024

Location:

Capetown, South Africa

Salary:

R20 000

SUMMARY:
A leading software company is expanding!

We're on the lookout for a dynamic Customer Success Consultant to uphold our standard of client support. Your mission? To ensure our customers receive unparalleled assistance, managing and resolving inquiries with precision and care.

Somerset West | Permanent | In-Office | R20 - R24K

POSITION INFO:
We are looking for enthusiastic, self-disciplined and dedicated people's person who are interested in property management & software solutions and have extensive rental experience and knowledge.

Roles:

Customer Success Consultants must know the company's products inside out. They are often called upon to provide support to clients to be able to provide additional training on our solutions.
They may even help clients plan and understand the best ways to utilise their software on the customer's business needs.
The Customer Success Consultant is not focused on making sales, but rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using our services.
Proven ability to handle a significant volume of data
Strong demonstrated verbal and written (email) skills
Advanced excel skills
Training & educational skills
Exceptional attention to detail

Requirements:

Technical ability to understand software solution functionality
Must have a desire to keep up-to-date on technology trends, developments & best practices
Must have a positive phone demeanour
Ability to work under pressure
Self-management and time-management
Understanding of basic accounting principles
Operational rental management experience would be beneficial
Knowledge of rental legislation and laws would be beneficial

For more info on the role, please get in touch with Bjorn Robbetze :

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