Customer Success Consultant

SUMMARY:
A leading software company is expanding! 

We're on the lookout for a dynamic Customer Success Consultant to uphold our standard of client support. Your mission? To ensure our customers receive unparalleled assistance, managing and resolving inquiries with precision and care.

Somerset West | Permanent | In-Office | R20 - R24K

POSITION INFO:
We are looking for enthusiastic, self-disciplined and dedicated people's person who are interested in property management & software solutions and have extensive rental experience and knowledge.


Roles:

• Customer Success Consultants must know the company's products inside out. They are often called upon to provide support to clients to be able to provide additional training on our solutions.
• They may even help clients plan and understand the best ways to utilise their software on the customer's business needs.
• The Customer Success Consultant is not focused on making sales, but rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using our services.
• Proven ability to handle a significant volume of data
• Strong demonstrated verbal and written (email) skills
• Advanced excel skills
• Training & educational skills
• Exceptional attention to detail

• Technical ability to understand software solution functionality
• Must have a desire to keep up-to-date on technology trends, developments & best practices
• Must have a positive phone demeanour
• Ability to work under pressure
• Self-management and time-management
• Understanding of basic accounting principles
• Operational rental management experience would be beneficial
• Knowledge of rental legislation and laws would be beneficial