Customer Success Agent (e-Commerce)

SUMMARY:
📍Big Bay, CPT | Office-based | Permanent
🕘 UK business hours
💰 R15,000/month gross + discretionary bonus
 
Bring your customer service skills to a growing UK business – right from the shores of Cape Town.
We're hiring a Customer Service Representative to support a fast-growing UK-based eCommerce company specialising in LED lighting. This isn’t just a support role – it’s a chance to join a business where getting things right the first time is a company-wide obsession.
If you're sharp on the phone, quick with systems and thrive on solving problems before the customer even realises they had one – keep reading.

POSITION INFO:
What you bring / Requirements:

• ‼️ MUST be able to travel easily to the Table View / Big Bay area ‼️
• Grade 12 Qualification
• 3+ years of customer service experience, preferably in eCommerce or product-based environments
• Solid CRM knowledge – ideally Freshdesk or Brightpearl, but any strong CRM experience is valued
• A cool head, great written and spoken English
• Confidence to own a customer issue from start to finish
  Friendly, can-do attitude with ability to multi-task
• Customer-centric
• Attention to detail, including ability to calculate pricing, which incl discounts & Vat
• Willingness to work UK hours from Cape Town

• Attending to calls, emails and webchats to answer queries
  Order issues: parcel redirection; missing items; returns
• Stock availability and product questions/explanations
• A focus on “right first time” service – it’s how the business stands out
• Liaise with the UK team and learn system to help improve process as you grow within the role

• Stability + growth – Join a Cape Town office with big plans for growth, and be part of the foundational team.
• Strong culture – You’ll be working with people who take pride in showing up, helping others, and doing things properly.
• Clear purpose – No chasing KPIs for the sake of it. Just great support, done right.
• Rewarding work – Your performance and the company’s success contribute to a discretionary bonus.
• Healthy you – The team is working on introducing a private medical aid benefit for added peace of mind.