Customer Success Manager

SUMMARY:
-

POSITION INFO:

Our client in Logistics is seeking a Customer Success Manager, who will be responsible for developing customer relationships that promote retention and loyalty, to join their team.

The purpose of this role is to lead the Logistics Management Team and to provide support in identifying opportunities to ensure growth of the company, whilst contributing to business and department strategy,

Location: Belville – Cape Town

Job type: Permanent – on site

Duties and Responsibilities

• Plan and manage staff leave in accordance with operational and statutory requirements
• Manage recruitment and retention of staff
• Maintain a credible leadership profile in line with the organisational culture both internally and externally
• Ensure all staff performance are managed in accordance performance appraisal
• Ensure staff have the tools (hardware) and support to be effective and productive
• Ensure the team is functioning as a productive positive unit
• Manage basic reports
• Ensure quotes to clients are market related and maximizes profit opportunities
• Keep data base of competitor/competitive rates
• Analyse company rates vs market and make necessary adjustments
• Ensure each quote is checked for accuracy and is professionally presented
• Implement and drive the sales plan/s
• Strategically identify, research and implement cutting edge/niche/unexplored opportunities/legislative changes resulting in logistic solutions for our clients
• Identify and attend strategic networking events and industry forums to ensure the company remains in the loop with industry changes and client needs
• Ensure consistent service level offering is provided to all clients
• Ensure company systems are implemented consistently in all clients (new and old)
• Identify and drive updates and changes needed to ensure optimization of internal systems, processes and procedures
• Build and develop client relationships

Minimum Requirements

• Experience 3–5 years in Customer Success, Account Management, or Client Relationship Management.
• Understanding of competition, market and industry trends
• Solid understanding of Logistics Solutions
• Knowledge of fruit industry and shipping line activities

Skills

• Strong communication and interpersonal skills
• Excellent problem-solving and conflict-resolution abilities.
• Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.

Should you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful