Customer Service Support - Industrial / Water (Alrode)

SUMMARY:
PURPOSE OF THE FUNCTION
The primary role of the Customer Service Support is to effectively cater to the needs of the company’s established clientele, manage incoming sales inquiries, and provide essential support to the external sales team. This position also involves facilitating and advising distributors and export customers. It is ideally suited for individuals with exceptional communication and interpersonal skills and offers valuable experiential learning for those aspiring to progress into outbound sales roles.

POSITION INFO:
Position available for an Customer Service Support Consultant based in Alrode. Must have Industrial and Water industry experience.

QUALIFICATIONS

• Matric
• Tertiary / trade qualifications are desirable along with suitable industry experience and application knowledge.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and adept at utilizing internet resources.
• Expertise in typing and formatting various documents with precision and efficiency.
• Demonstrated competence in costing and generating quotes, ensuring accuracy and competitiveness.
• Proficient in managing emails, ensuring timely responses and effective communication.
• Skilled in handling telephonic inquiries and driving sales through effective engagement.
• Experience in conducting technical bid evaluations, assessing proposals with meticulous attention to detail.
• Competent in valve selections, including sizing and identification, ensuring compatibility and functionality.
• Capable of compiling comprehensive tender documents, including Annexure C, D, and E, meeting stringent requirements and standards.
• Proven track record of working effectively under pressure to meet strict timelines and deadlines, ensuring project success and client satisfaction.
• 5 Years Valve Experience and Valve Selection
• Exports experience Valves

• Project Sales 
  • Thoroughly analyze projects before proceeding
  • Verify quotes for technical accuracy and advise customers of any deviations from RFQ
  • Develop comprehensive project solutions and submit final offers
  • Ensure quality department received all necessary documents for QCP's and Data books
  • Liaise with intercompany suppliers for quotes and orders
• Internal Sales 
  • Ensure prompt and effective handling of daily customer inquiries, especially distributors.
  • Maintain telesales efforts aligned with performance targets
  • Actively promote products and sales
  • Uphold good timekeeping and respond promptly to customer queries
  • Verify stock availability accurately
  • Follow up proactively on back orders and communicate transparently with customers
  • Submit clean orders to administrators for processing
  • Resolve customer complaints related to customer service effectively
  • Assist with export enquiries including freight and transport
  • Identify sales leads and escalate to external sales staff promptly
• Administration
  • Manage own workload, prioritizing filing and general office administration
  • Provide administrative support to the external sales team
  • Diligently follow up on sales leads
• Market Intelligence