Customer Service Representative

Recruiter:

Pure Placements

Job Ref:

2655564303

Date posted:

Wednesday, April 30, 2025

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Customer Service Representative (UK Support) – Cape Town

R15,000/month + discretionary bonus
Bloubergstrand - Big Bay (soon)
20 days leave + public holidays (UK bank holidays)
Medical Aid cover planned

Love solving problems and making customers smile?

Join our client’s team – one of the UK’s fastest-growing LED lighting companies – as they build a brand-new customer service hub in Cape Town.

They’re not your average e-commerce company. They believe great service beats everything. And we’re bringing that belief to South Africa, where you can grow your career from the ground up.

What you will do

Working closely with our clients' UK-based team in Manchester, you’ll be part of a friendly and focused customer service squad that handles:

Calls and email queries from UK customers
Order issues: missing items, parcel redirection, returns
Stock availability and product questions
Fast, professional, right-first-time problem-solving

You’ll be a key voice of their brand, and your work will directly impact customer satisfaction and loyalty.

What we’re looking for

Grade 12 qualification
2+ years of customer service experience within the e-commerce space
Strong English communication skills (written & spoken)
A friendly, can-do attitude and love for customer service
Ability to multitask and stay calm under pressure
Attention to detail and a proactive approach
Own reliable transport is a bonus

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