Customer Service Operator

SUMMARY:
An established manufacturing company that operates within the steel industry is looking to employ a young and vibrant customer service operator to service new and existing customers.

POSITION INFO:

Key responsibilities:

• Provide accurate information when providing customers with service quotations and ensure we provide reliable and trustworthy customer service

• Follow clear instructions and guidelines for receiving and dispatching client orders

• Identify and understand customer needs to provide a high quality of service

• Communicate professionally with customers via telephone and E-mail for purposes of updating customers of the status of their orders

Directing customer calls to the correct department

• Updating of customer payments received in our accounting package

• Escalate any queries, complaints to the relevant team member to ensure the client query is handled and resolved in a timely manner

• Ensure action is taken to increase customer retention, loyalty and maintain Roemer’s very credible reputation

• Capture Sales Orders and process Invoices accurately

• Understand and adhere to the company and department standards, policies and procedures with regards to Consumer Protection Act and Occupational Health and Safety

• Adhere to procedures to promote a culture where customers are treated fairly and are properly informed

• Pro-active problem solving and decision-making skills

• Teamwork

Required Skills and Experience:

• Microsoft Outlook, Excel & Word
  • Omnia Accounting system (or similar) for Processing Sales Orders
• Matric

To apply for this exciting role, please send your cv to --------Please upload your CV here-------->

Please note that only shortlisted candidates will be contacted. If you have not heard from us within 48 hours, please consider your application unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.