Customer Service Consultant

Recruiter:

Persona Staff

Job Ref:

CPT006357/CS

Date posted:

Thursday, April 2, 2026

Location:

Stellenbosch, South Africa

Salary:

10000 Monthly

SUMMARY:
Customer Service Consultant â Kraaifontein
Customer Service | Client Relations | Food Manufacturing
Permanent | On-site

Our client, a well-established name in the food manufacturing industry, is looking for a Customer Service Consultant to join their busy, energetic team. This role is perfect for someone who thrives on helping customers, resolving queries efficiently, and ensuring a smooth experience at every touchpoint.

POSITION INFO:
Key Responsibilities:

Serve as the primary point of contact for customers via phone, email, and in-person.
Handle and resolve customer enquiries, complaints, and feedback professionally and promptly.
Process and track orders, ensuring accurate updates and timely follow-ups.
Maintain accurate records of all customer interactions in the system.
Act as a liaison between head office, store teams, and customers to ensure smooth communication and resolution of issues.
Support product launches by informing customers and addressing related queries.
Collaborate with internal teams to improve customer service processes and enhance the customer experience.
Monitor customer satisfaction and provide insights to management for continuous improvement.
Participate in team meetings and contribute ideas to improve service delivery.
Take on additional tasks as requiredâevery day can be different.

Requirements:

Minimum 2 yearsâ experience in customer service or client-facing roles.
Strong communication and interpersonal skills.
Ability to remain calm under pressure and manage multiple tasks simultaneously.
Confident using MS Office; experience with CRM systems is advantageous.
Strong sense of responsibility and accountability.
Positive, solution-oriented attitude.
Driverâs license and own transport advantageous.
Passion for helping people and delivering exceptional customer service.

Interested?
Send your CV to Â
If you havenât heard from us within 48 hours, please consider your application unsuccessful.
Persona Staff (PTY) LTD is fully POPIA compliant.

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