Administration / Customer Service Agent

SUMMARY:
Join a fast-growing leader in international bulk mailing and logistics providing cost-effective, tailored distribution solutions.

POSITION INFO:

Administration / Customer Service Agent

Join a fast-growing leader in international bulk mailing and logistics providing cost-effective, tailored distribution solutions.

Paarden Eiland, Cape Town (Inospace), R10,000.00 – R13,000.00 per month.

About Our Client

The company is a leader in international bulk mailing and logistics that specializes in providing cost-effective, tailored distribution solutions to businesses globally. It operates within a specialized international logistics niche and deals with global distribution operations.

The Role: Administration / Customer Service Agent

The purpose of this role is to provide detail-oriented support in a dynamic environment where no two days are the same. The role exists to handle logistics coordination, material processing, and client support to ensure service excellence and seamless delivery. It contributes to the business by resolving logistical bottlenecks and maintaining precise administrative records while working closely with internal teams.

Key Responsibilities

• Utilize a minimum of 5 years of experience in administration or customer service.

• Book and coordinate collections with clients and service providers.

• Receive, check, and process incoming materials accurately.

• Track and trace consignments proactively while providing regular updates to clients.

• Resolve customer queries and logistical bottlenecks professionally.

• Compile and analyze monthly client reports to ensure transparency and performance.

• Maintain precise administrative records and collaborate with internal teams.

• Apply knowledge of the logistics or courier industry to daily operations.

About You

• Minimum of 5 years of experience in administration or customer service.

• Matric Certificate (Grade 12).

• Previous experience within the logistics or courier industry is essential.

• Strong proficiency in Microsoft Excel and Microsoft Teams.

• High-level attention to detail and accuracy.

• Ability to multitask in a high-pressure, fast-paced environment.

• Proactive, solutions-driven mindset with strong follow-up skills.

• Experience with international shipping, bulk mailing, tracking systems, and customs documentation (nice-to-have).