Customer Service Consultant

Recruiter:

Persona Staff

Job Ref:

CPT005908/AT

Date posted:

Friday, September 26, 2025

Location:

Cape Town, South Africa

SUMMARY:
Our client in the Northern Suburbs is looking for a Customer Service Consultant to join their team. This role requires someone that pays attention to detail and is customer focused.

POSITION INFO:
Responsibilities:

Provide support to internal and external customers.
Advise customers on the company procedures for the billing models.
Handling monthly account and e-wallet queries via phone, WhatsApp and a ticketing system.
Create, assign, escalate, follow up and resolving of tickets.
Building relationships with customers and collaborating with the team.
General administrative duties including follow ups of failed communication, updating customer profiles and reporting.
Sending bulk emails and SMS’s to customers.

Requirements:

At least 2 years relevant experience.
Matric certificate.
Fully bilingual (Afrikaans and English)
Excellent client service skills.
Strong administrative skills.
Ability to minimise escalations and further queries.
Driver’s License.
Deadline driven.
Good verbal and written skills.
Computer literate.
The ability to work under pressure.

To apply, please send your CV to

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.

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