Customer Service Co-ordinator

SUMMARY:
A well-established company is seeking a Customer Service Co-Ordinator in the industrial or manufacturing industry to coordinate service operations, support technicians and manage job cards timesheets assets and fleet maintenance.

POSITION INFO:

Minimum Requirements

• Matric (NQF Level 4)
• 2–3 years’ relevant experience (4–5 preferred) in service coordination/technical support
• Experience working with field service technicians
• Knowledge of timesheets, job cards and service documentation
• Experience in asset and fleet/vehicle maintenance coordination
• Proficient in Microsoft Office and internal job management systems
• Strong communication, organizational and multitasking skills
• Ability to work under pressure with high attention to detail

 Duties and Responsibilities 

• Liaise and coordinate with field service technicians for service attendances
• Manage and process job cards, service requests and internal system updates
• Check, follow up and ensure accuracy of timesheets and work reports
• Coordinate scheduling and planning of technicians and apprentices
• Oversee asset management, including tracking tools and equipment
• Monitor and coordinate fleet/vehicle maintenance, ensuring timely servicing and repairs
• Arrange service attendances and provide operational support to Technical Advisors
• Maintain accurate records and filing of all service-related documentation
• Assist with administrative tasks and invoicing support
• Ensure compliance with company procedures and quality standards