Customer Service Associate

Recruiter:

Charm Recruit

Job Ref:

Ch362

Date posted:

Friday, July 25, 2025

Location:

Cape Town, South Africa

Salary:

R19000 - R26000

SUMMARY:
Our client is seeking a dedicated, detail-oriented, and customer-focused individual to join their dynamic Operations and Customer Service Team.

POSITION INFO:

Key Responsibilities:

• Provide high-quality customer service in a professional, timely, and tactful manner
• Handle customer enquiries and complaints, ensuring they are resolved to the highest standard
• Maintain effective communication with team members to ensure smooth daily operations
• Support client onboarding processes by performing eKYC checks and collaborating closely with
internal departments
• Share knowledge and best practices with team members to promote consistency and service
excellence
• Perform ad-hoc tasks and duties as assigned by the Team Leader

Requirements:

• Tertiary education, associate degree holder or equivalent in Business Administration, Business
Management, or related field
• Fluent in English
• Microsoft Office skills
• Excellent interpersonal and communication skills
• Strong attention to detail and accuracy
• Positive attitude with a strong desire to deliver results
• Team player with a strong sense of responsibility
• Prior customer service experience in the finance industry is a definite advantage
• Immediate availability or short notice is preferred

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