Customer Service Agent - French Speaking

SUMMARY:
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POSITION INFO:

We are looking for a Customer-oriented Service Sales Representative, fluent in English, who has a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency.

The candidate should have a deep desire to help and forge strong relationships with our clients. The ideal candidate will report directly to the Team Leader and Customer Service Manager. 

3 Months’ Probation Permanent Intermediate position 

Key Duties and Responsibilities:

• Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
• Apply techniques to convert new registrations and then maintain client retention.
• Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
• Work day and night shifts (6am - 6pm & 6pm - 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.
• Communication with clients is via email, phone, and chat.

Minimum Education and Experience required: 

• Preferably a tertiary education.
• Minimum of 2 years within a call Centre environment including night shifts.
• Experience in  the Online Gaming and Gambling Environment.
• Knowledge of customer service principles and practices.
• Numeric, oral, and written language applications (30+ wpm).
• Excellent relationship building skills.
• Psychological analysis ability.
• Strong negotiation skills
• FRENCH SPEAKING- HUGE ADVANTAGE

Key Competencies to Succeed:

• Vibrant and Passionate.
• Proactive and self-motivated.
• Good team spirit.
• Adaptability.
• Attention to detail and accuracy.
• Ability to work well under pressure

Desired Skills

• Customer Service Agent
• Customer Service Principles
• Customer-oriented
• Promoting
• Outbound calls
• Client retention
• Customer relationships
• Negotiation skills
• Fluent in English
• Strong sales background

NB! This job is now closed. You can apply for other jobs by uploading your CV.