SUMMARY:

Technical Advisor Agent

About the Position

POSITION INFO:

Key Duties & Responsibilities

• Provide technical advisory support to branches, dealerships and clients.
• Build and maintain strong professional relationships with internal branches, dealers and customers.
• Attend technical meetings and liaise with Commercial Operations and Technical Manager regarding technical matters.
• Conduct technical failure analysis, compile reports and recommend solutions to minimise recurring failures.
• Conduct internal audits and assist with identifying and addressing areas requiring improvement.
• Ensure compliance with internal and external audit requirements, company policies and SA standards.
• Monitor and maintain maintenance processes and procedures within the dealer network.
• Develop and implement action plans to resolve technical issues.
• Conduct customer and dealer visits when required.
• Provide technical guidance and support to improve operational efficiency and service delivery.
• Participate in relevant training programmes and contribute to the development of technical knowledge and skills within the team.
• Maintain accurate records, documentation and filing systems.
• Adhere to all health and safety requirements, company procedures and policies.
• Manage workload, priorities and overtime in consultation with management.
• Travel within South Africa and across borders when required, sometimes at short notice.
• Perform any other reasonable duties as required by management.
• Support the Technical Supervisor and management constructively, maintaining positive working relationships within the department.
• Manage personal workload efficiently, ensuring a consistently high standard of work and professional conduct.
• Build and maintain effective internal and external relationships through clear and professional communication.
• Participate in relevant training programmes and contribute to developing and improving the knowledge and skills of colleagues.
• Ensure compliance with all health and safety regulations and workplace requirements.
• Adhere to company policies, procedures and the responsible use and care of company assets.
• Maintain good housekeeping, accurate filing and organised documentation.
• Maintain a professional appearance and ensure the correct use of Personal Protective Equipment (PPE) where required.
• Manage overtime in consultation with the manager, in accordance with applicable Labour Relations legislation.
• Demonstrate effective time management and ensure tasks are completed within agreed deadlines.

Skills & Competencies

• Strong technical knowledge and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Customer-focused with a professional, people-first approach.
• Ability to build and maintain effective relationships with dealers, branches and customers.
• Strong analytical and critical-thinking skills.
• Good organisational and time-management skills.
• Ability to manage multiple tasks and meet deadlines.
• Attention to detail and accuracy in reporting and documentation.
• Adaptability and ability to work effectively under pressure.
• Proactive approach with the ability to anticipate and address potential issues.
• Professional telephone and written communication skills.
• Patience, self-control and the ability to remain calm in challenging situations.
• Trustworthy, reliable and able to handle confidential information.
• Ability to work independently and as part of a team.
• Strong sense of accountability, integrity and professionalism

Minimum Requirements

• Grade 12 / Matric.
• Diesel Trade Test Certificate (Essential).
• Valid Code 14 driver's licence.
• Minimum 2 years' experience in a similar role within a technical commercial environment.
• Proficient in Microsoft Office, particularly Word, Excel and PowerPoint.
• Good command of written and spoken English.