Customer Service & Admin Officer

SUMMARY:
Customer Service & Admin Officer
Irene, Centurion (Gauteng)
Full-time, office-based
Market Related to be discussed in interview

POSITION INFO:
About the role
Our client, an international company in the animal health industry, is looking for a CS and Admin Officer to join their team in Irene. The position supports the Customer Services and Office Administration functions and reports to the Financial Director for the South Central African Region.
This role will suit an organised, self-driven administrator who enjoys working with customers, keeps documents and records in order, and can work independently in a professional office environment.

Key responsibilities
Customer services

• Save debtor statements and send them out to customers
• Save and check PODs (proof of delivery), follow up and report on them
• Save COAs (certificates of analysis)
• Handle email correspondence, including sending COAs, product-related documents, invoices and statements
• Assist with new account applications

• Arrange and manage document storage and archiving
• Handle general courier arrangements and receive parcels
• Order office groceries, water and stationery
• Report general office maintenance issues, such as faulty light bulbs and air conditioners
• General filing
• Assist with feed samples when the Nutritionist is out at customers or on leave

• At least 5 years’ experience in office administration, customer liaison and basic bookkeeping
• Fluent in English and Afrikaans

• Motivated, driven and energetic
• Strong organisation and planning skills
• Integrity
• Able to work independently
• Resourceful
• Problem solving: able to look beyond the immediate information to find realistic, resourceful solutions
• Analytical skills
• Strong verbal and written communication