Customer Service Agent

Recruiter:

Greys Personnel

Job Ref:

CPT000808/Y vZ

Date posted:

Friday, May 16, 2025

Location:

Capetown, South Africa

SUMMARY:
Our client is in the logistics and warehousing sector, is currently seeking a Customer Service Agent to join their Operations Department in Paarden Eiland. This is an excellent opportunity for a driven and detail-oriented individual to play a key administrative role in supporting efficient warehouse operations and ensuring customer satisfaction.

POSITION INFO:
Position: Customer Service Agent

Location: Paarden Eiland

Reporting To: Warehouse Supervisor

Job summary:

The Customer Service Agent will be responsible for providing administrative support within the Operations Department.
This includes managing customer information, ensuring accurate document handling, and liaising with both internal and external stakeholders to maintain smooth operational flow.

Minimum Qualifications:

Matric / Grade 12
Additional qualification or course in Customer Service or a related field
Minimum of 5 years’ experience in a similar customer service/administrative role
Experience with warehouse operations and planning is advantageous
Proficient in Warehouse Management Systems; solid understanding of stock taking and warehouse locations
Strong computer skills (MS Office and related systems)
Experience in a shipping and freight environment will be an advantage
Excellent verbal and written communication skills
Willingness to work overtime and weekends when required
Ability to work well under pressure

Key Responsibilities:

Operate the Warehouse Management System accurately and efficiently
Generate and check all relevant documentation timely manner
Capture all customer information for pre-advice and related processes
Liaise with truck drivers, external customers, and warehouse checkers
Identify and report discrepancies or non-conformances to prevent inventory issues
Ensure compliance with standards such as OHS, HACCP, GMPs, and SOPs
Perform general administrative and ad hoc duties as required

Key Competencies:

Strong planning and organisational skills
Ability to multitask and function well within a team
Self-motivated and proactive
High level of accuracy and attention to detail
Customer-focused mindset

How to Apply:

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