Customer Service Advisors

SUMMARY:
Summary
To provide a telephone-based sales or booking service, for both inbound and outbound teams.
Job Purpose
The Agent key role is to deliver a first-class service to our blue-chip clients ensuring their revenue generation is maximised thoroughly.
 
To provide help, advice, and guidance to new and existing customers, so that the customer makes the right and informed decision about their account or service.
 
To be a brand ambassador on behalf of our clients.

POSITION INFO:
Key Duties & Responsibilities
·        Dealing with both inbound and outbound calls ''UK''
·        Talking to new and existing customers regarding their accounts
·        Booking appointments and completing care calls.
·        Processing orders for customers
·        Updating customer accounts
·        Following agreed call scripts
·        Updating databases with customer details
·        Working towards agreed sales targets and agreed conversion
·        Understanding customer needs to deliver effective solutions
·        Take ownership of each and every call to maximise revenue generation
·        To be passionate about providing outstanding customer services.
 
This above list is not exhaustive, and the post holder is expected to undertake any other duties that are assigned to them that are relevant to the level of the role.
   
Experience and Qualifications
·        A good standard of general education
·        Excellent typing skills
·        Ability to multitask.
·        Excellent written communication skills with the ability to get different messages across using positive language.
·        Ability to master the live chat system.
·        Understanding of GDPR and how to protect customer data.
·        Individual should be able to effectively manage their own time and to be able to maintain focus at all times.

Competencies
 
Collaboration
Contributes to a friendly team environment
Communication
Adapts content, style, and language to the audience
Customer Focus
Follows through on customers problems, enquiries, and requests
Continuous Improvement
Keeps up to date with the latest ways of doing things
Commitment
Stays focused on the task in hand