Customer Service Administrator

SUMMARY:
Maintain a complete and accurate client database, and provide administration services to the defined sales and service team.

POSITION INFO:
KEY RESPONSIBILITIES:

• Maintains regular telephonic contact with a defined portfolio of clients to update records, maintain relationships and achieve growth of service offerings.
• Captures and maintains accurate client information on the company system.
• Extracts service data from the system for the sales teams for sales and services purposes.
• Prepares index reports and any ad hoc reporting requests on new documentation received for delivery to clients.
• Accurately files client contracts and related information on an ongoing basis.

• Post Matric Certificate/Diploma in Customer Service Management/Customer Relationship Marketing/ Sales/ Marketing Management
• At least 2-3 years solid experience in an customer service/ retail environment /logistics/warehousing/supply chain
• Strong Excel skills
• Must have experience with capturing orders onto a database system
• Excellent command of the English language
• Must have excellent communication and interpersonal skills
• Must be customer focused
• Must pay attention to detail
• Must be a team player
• Must be able to work independently and adhere to deadlines and strict turnaround times
• Must have business acumen and be able to communicate at all levels
• Must be professional at all times
• Must be highly computer literate
• Demonstrate excellent organisational and problem solving skills
• Driver''s license & vehicle - essential

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