Customer Service & Client Engagement Representative

Recruiter:

Sentinel Staffing Services

Job Ref:

CET004297/Mich

Date posted:

Monday, May 4, 2026

Location:

Brits, South Africa

Salary:

32 Hourly

SUMMARY:

JOB SPECIFICATION

Job Title:
Customer Service & Client Engagement Representative
Employment Type:
Contract Position
Location:
Brits, North West
(Office-based during initial training; remote work may be considered at a later stage)

Role Purpose

The Customer Service & Client Engagement Representative is responsible for maintaining effective communication with clients, conducting outbound calls, and ensuring accurate client data management. The role supports business development and client retention efforts and serves as a developmental position with potential progression into a full-time recruitment role.

POSITION INFO:

Key Responsibilities

Conduct outbound telephone calls to prospective and existing clients
Maintain professional relationships with clients and provide accurate information
Update, manage, and maintain client records on internal databases
Assist with general administrative duties related to client engagement
Ensure accurate data capturing and compliance with internal procedures
Represent the company professionally in all client interactions

Minimum Requirements

Fully bilingual in Afrikaans and English (verbal and written)
Strong verbal communication skills with a confident telephone manner
Comfortable engaging with clients and building rapport
Ability to work independently and manage time effectively
Must be based in Brits or surrounding areas
Must have own laptop and reliable internet connection
Must be able to attend office-based training during the initial onboarding period

Preferred Competencies

Strong interpersonal and communication skills
Attention to detail and accuracy in data management
Self-motivated with good organisational skills
Professional, reliable, and goal-oriented approach to work

Remuneration and Benefits

Hourly rate: R35 per hour
Airtime provided for work-related calls
Performance-based incentives introduced once performance is established

Training and Development

Initial training provided at the company’s office
Ongoing support and development provided
Opportunity for career progression into a permanent recruitment role for suitable candidates

Application Process

Applicants are required to submit the following:

Updated CV
Most recent payslip (if applicable)
Copy of Matric certificate

Applications should be emailed to:

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