Customer Service Manager

Recruiter:

The Recruitment Pig

Job Ref:

JHB000122/TG

Date posted:

Friday, April 24, 2026

Location:

Johannesburg, South Africa

Salary:

40000 Monthly

SUMMARY:
Now find new jobs best matched to your skills!

Job Title: Customer Service Manager - North riding.
Salary: R40,000 to R45,000 + negotiable depending on experience.

The Opportunity

This position leads the customer support function for a local South African skincare brand. You will manage a team to protect the reputation of the skin health business. You ensure every consumer receives correct advice on their specific skin health solutions. This leadership role drives client loyalty and fuels company growth in the sector.

R40,000 to R45,000 + negotiable depending on experience.

POSITION INFO:
The Company

This business provides skincare formulations for various skin health concerns. They serve customers who seek results and transparency in their beauty products. The brand operates primarily through e-commerce platforms and retail partners in South Africa.

What You'll Be Doing

Lead and retain a team of specialized skincare advisors.
Train staff on skin physiology and specific product formulations.
Set and monitor performance metrics like satisfaction scores for the team.
Oversee customer support across WhatsApp, Instagram, and also email channels.
Handle complex cases involving adverse reactions and product returns safely.

Required Qualifications

Degree or Diploma in Somatology or a related field.
Certified training in advanced skincare or cosmetic science.

Required Experience

Managed a customer support team for at least three years in a business.
Worked within the beauty industry or also within the pharmaceutical and medical industry.
Experience handling various medical reports or specific cosmetic adverse event reports for users.
Proven record of improving Net Promoter Scores for a business brand.
Direct experience with e-commerce support and also with various logistics and shipping workflows.

This exclusive opportunity is managed by TRP. This role offers a leadership chance in an evidence-based skincare brand.

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