Customer Repairs Coordinator

Responsibilities

• General administration and coordination with respect to Service and repair calls in the company’s Service Centre
• Answer all customer related queries – electronically, verbally as well as walk in customers
• Process all customer requests and transactions accurately and timeously
• Assist the technicians in generating of quotes and the creation of job cards
• Contact customers for authorization on repairs and services of equipment
• Reports back to clients and customers on the progress of all repairs and services undertaken
• Manages and reports on the progress of all repairs within the service centre
• Provides dealers and end-users with feedback on all service and repair work – including costs, spares, duration and expected completion
• Maintain the database of all workshop related information
• Creation and generation of all order numbers for repairs sent to external suppliers
• Follow up on all outstanding jobs with dealers and at external suppliers

Requirements

• Grade 12
• MUST HAVE 3 years related experience in a service and repair environment

• Must have outstanding customer service skills/attitude
• Attention to detail, accuracy and able to work under pressure
• South African citizens only

• Extensive technical/equipment-based experience is preferred

• Computer literate - MS Office, SAP or similar