Customer Liaison Officer

Recruiter:

Dananda Talent

Job Ref:

JHB000706/Elize

Date posted:

Tuesday, December 9, 2025

Location:

Cape Town, South Africa

Salary:

15 000 Monthly

SUMMARY:
Opportunity for a Customer Liaison Officer to act as the primary point of contact between the company and its customers, building relationships and resolving issues.

POSITION INFO:

Minimum Requirements

Grade 12.
Computer literacy (TMS, Microsoft Word, Excel, Outlook).
Strong interpersonal skills to liaise with staff and service providers.
At least 3 years’ experience in operations, distribution, and warehousing.
Ability to prioritize tasks and meet deadlines.

Duties:

Client Relationship Management:

- Build and maintain positive relationships, ensuring high satisfaction and retention.
- Handle customer and third-party queries regarding deliveries and Proof of Delivery (POD).
- Liaise with customers and third parties on damages, losses, and shortages.

Issue Resolution:

- Serve as the main point of contact for service requests, complaints, and inquiries, escalating complex issues when necessary.

Communication:

- Clearly communicate service timelines, costs, and progress to customers.
- Maintain open communication on failed/rejected deliveries and discrepancies on PODs.
- Provide daily reporting on outstanding and customer reports.

Record Keeping:

- Maintain detailed records of interactions, transactions, feedback, and complaints.

Internal Collaboration:

- Work with internal teams to address customer issues and provide required documents.
- Follow up on outstanding bookings, collections, and deliveries.

Administrative Tasks:

- Process service requests, generate invoices, and manage related duties.

Customer Support:

- Provide support and troubleshooting assistance, including training clients on product/service usage.

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