Customer Liaison Officer

SUMMARY:
Customer Liaison Officer to provide an efficient customer liaison service within the Africa territories to the Sales Engineers, Internal
Business Units and directly to the Clients.

POSITION INFO:
Qualification

• Matric

• Minimum 3 years administration experience in a customer liaison role within technical manufacturing industry
• Proficient in MS Office Suite (MS Word, MS Excel and MS Outlook)
• JDE/Salesforce will be advantageous

• All RFQ’s/Orders are attended to within 24 hours of receipt or before closing date and time.
• Contact with relevant persons is maintained regarding the status of quotes and orders.
• All relevant quotes/orders and supporting documents are correctly saved and tracked as per departmental procedures.
• All quotations and orders are followed up on and input is provided.
• Orders on JDE are expedited to ensure delivery deadlines.
• Critical orders are handled urgently by following the correct channels within each Division.
• All queries/complaints are handled to customer satisfaction.
• Order confirmation of delivery dates are confirmed, and customer is communicated with accordingly.
• External and internal customer orders and queries are managed to ensure that expediting is in accordance with set standards.
• Upfront invoices are requested and PFI sent to client when required.
• All outstanding client payments are expedited weekly.
• Import permits are expedited and obtained from the customer when necessary.
• Weekly reports are distributed by due date.
• All Customer Complaints as well as progress on resolution of those are communicated to the Manager as well as the relevant Salesperson.
• All customer e-mail and telephonic queries are investigated and responded to within 24 hours.
• Open Order report is completed and sent weekly.
• All information pertaining to the RFQ, the Quote and the order is captured as soon as received on the Sales Force.

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