Customer Liaison

SUMMARY:
We are looking for a friendly, professional Customer Liaison with automotive experience to serve as the main point of contact between our customers and service team. In this role, you will communicate directly with customers to provide updates on vehicle repairs or services, answer questions, and ensure a smooth, positive experience from start to finish. Your knowledge of automotive processes will help bridge the gap between technical work and customer expectations, ensuring clarity, satisfaction, and loyalty. Strong communication skills, a customer-first mindset, and experience in the automotive industry are essential.

POSITION INFO:
JOB DESCRIPTION INFORMATION:
 
Job Title:                                 Customer Liaison
Employment Type:               Permanent
Work Model:                         Onsite
 

JOB CONTEXT:
We are seeking an experienced and customer-focused Customer Liaison to join our team in the automotive industry. The ideal candidate will act as the primary point of contact between our customers and internal departments, ensuring a seamless, informed, and satisfying customer experience from initial inquiry through to post-sale support. Your experience in the automotive sector will be vital in providing knowledgeable, accurate, and timely assistance to our clients.

Duties and Responsibilities:

• Act as the first point of contact for customer inquiries related to vehicle purchases, services, or support.
• Provide expert guidance and information on automotive products, services, and warranties.
• Coordinate with sales, service, and technical departments to ensure timely resolution of customer concerns.
• Maintain and build strong relationships with clients, ensuring repeat business and positive word-of-mouth.
• Follow up with customers post-service or post-sale to ensure satisfaction and collect feedback.
• Assist in resolving any complaints or issues in a professional and empathetic manner.
• Maintain detailed records of customer interactions using CRM systems.
• Support the development of customer service protocols and suggest process improvements.
• Help coordinate delivery logistics and scheduling for vehicle purchases or service appointments.
• Represent the company at industry events or customer engagement activities when required.

• Proven experience in a customer service or liaison role within the automotive industry (e.g., dealership, manufacturer, fleet services, auto parts, etc.).

• Familiarity with automotive products, vehicle specifications, service processes, and industry terminology.

• Strong interpersonal and communication skills — both verbal and written.
• Empathy and patience when dealing with customer concerns or complaints.

• Strong multitasking and time-management skills.
• Ability to coordinate across departments (sales, service, logistics, etc.).

• Proficiency in customer relationship management (CRM) software.
• Comfortable with Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with dealership management systems is a bonus.

• Experience in the automotive industry.
• Panel Beater Background. 

• Will be agreed based on qualifications, applicable Automotive / Panel beater experience and previous earnings.