Customer Care Agent

SUMMARY:
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POSITION INFO:

The Customer Service Agent is responsible for providing efficient, friendly, and professional support to customers. The role focuses on handling enquiries, processing orders, resolving issues, and ensuring a positive customer experience that supports business growth and customer loyalty.

Key Responsibilities

• Respond promptly and professionally to customer enquiries via WhatsApp line, email, phone, and in person
• Provide clear and accurate information regarding products, services, and processes
• Resolve customer issues, complaints, and queries in a calm and solution-oriented manner
• Follow up to ensure customer satisfaction after resolving issues
• Escalate complex matters to the relevant departments when necessary
• Maintain accurate records of customer interactions and outcomes
• Coordinate with internal teams to ensure smooth and timely customer support
• Contribute to continuous improvement of customer service processes
• Uphold company standards of professionalism in all customer interactions

Required Skills & Competencies

• Excellent verbal and written communication skills
• Strong customer service orientation and problem-solving ability
• Good organizational and time-management skills
• Ability to remain calm and professional under pressure
• Attention to detail and accuracy
• Basic computer literacy (email, spreadsheets, order systems)
• Ability to work independently and as part of a team

Experience & Qualifications

• Previous customer service or administrative experience preferred
• Matric / equivalent qualification
• Experience in a sales or service environment is an advantage

Personal Attributes

• Friendly, patient, and professional demeanor
• Reliable and responsible
• Proactive and solution-oriented, quick thinker.
• Willingness to learn about products and systems

Working hours: Full time permanent position

Area: Cape Town, office based in Woodstock.

Salary: R12 000 – R16 000