Credit Controller

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.

Job Overview:

We are seeking a highly skilled and detail-oriented Credit Controller to join our finance team within the hotels group. The Credit Controller will play a crucial role in managing the credit and collections process, ensuring timely payments from our customers, and maintaining strong relationships with both internal stakeholders and external clients.

Key Responsibilities:

• Credit Management:
• Abide with appropriate credit risk categories for customers in accordance with company policies and risk tolerance.
• Monitor payment profiles and assess the risk of potential bad debts, implementing strategies to mitigate risks effectively.
• Invoicing and Billing:
• Review billing discrepancies and resolve any issues promptly to facilitate timely payments.
• Collections:
• Proactively contact customers to follow up on outstanding instalments and overdue accounts, utilising effective communication skills to negotiate payment arrangements and resolve disputes.
• Maintain comprehensive records of collection activities, payment agreements, and customer interactions.
• Escalate delinquent accounts to senior management when necessary and recommend appropriate actions, including legal recourse if required.
• Relationship Management:
• Collaborate closely with internal departments, including sales, reservations, and operations, to address customer inquiries, resolve billing discrepancies, and streamline the credit control process.
• Build and maintain strong relationships with customers, serving as the primary point of contact for credit-related inquiries and fostering a positive customer experience.
• Reporting and Analysis:
• Prepare regular feedback reports on credit performance metrics, including debtors ageing reports, collections, DSO (Days Sales Outstanding), and bad debt reserves, to support decision-making and strategic planning.
• Identify trends and patterns in customer payment behaviours, offering insights to improve credit policies and collection strategies.

Required for Competence:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Credit management qualification (added advantage).
• Proven experience in credit control, accounts receivable management, or a similar role.
• Strong understanding of financial principles, credit risk assessment techniques, and collections best practises.
• Excellent communication skills, both verbal and written, with the ability to interact confidently with customers and internal stakeholders at all levels.
• Detail-oriented mindset with exceptional analytical skills and the ability to prioritise tasks effectively in a fast-paced environment.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues and improving processes.
• Ability to maintain confidentiality and handle sensitive financial information with integrity.

Experience:

• 3-5 years of experience as a Credit Controller.
• Proficient in MS Office/Advanced Excel Skills.
• Proficiency in financial software and ERP systems.