Credit Control & Pre-Sales Administrator (Service Charge & Leasehold)

SUMMARY:
This role exists to combine service charge credit control with leasehold pre-sale administration to ensure arrears are managed professionally and compliantly.

POSITION INFO:

Credit Control & Pre-Sales Administrator (Service Charge & Leasehold)

Manage service charge recovery and leasehold pre-sale enquiries for a residential portfolio.

Leatherhead, Cape Town

Block and Estate Management, Monday to Friday 8 am -5 pm

Salary: R24 000 - R33 000 p/m

About Our Client

The client is an emerging Block and Estate Management business focused on the management of residential leasehold and freehold portfolios. They operate with a focus on operational excellence, compliance discipline, and technology-supported customer service for a pipeline of 15,000 units.

The Role: Credit Control & Pre-Sales Administrator (Service Charge & Leasehold)

This role exists to combine service charge credit control with leasehold pre-sale administration to ensure arrears are managed professionally and compliantly. It contributes to the business by supporting the property management team with the preparation of LPE forms, pre-sale packs, and solicitor enquiries. The main focus areas include debt recovery, legal compliance, and managing the end-to-end leasehold pre-sale enquiry process.

Key Responsibilities

• Possess 2+ years experience in credit control, property administration, or block management.
• Manage a portfolio of residential accounts and proactively chase overdue service charges, ground rent, and ancillary income.
• Maintain an accurate and up-to-date sales ledger, ensuring all payments are allocated correctly.
• Prepare and issue LPE1 and LPE2 forms accurately and within agreed service levels.
• Ensure all service charge demands comply with Section 21B and Section 47/48 Landlord and Tenant Act requirements.
• Act as the main point of contact for solicitors and conveyancers during the pre-sale process.
• Monitor compliance with Section 20 consultation processes for major works and the Building Safety Act 2022.
• Support the wider block management team with administrative tasks, trackers, and reporting.

About You

• 2+ years experience in credit control, property administration, or block management.
• Understanding of service charges, ground rent, and leasehold management.
• Experience working with solicitors or conveyancers in property-related processes.
• Strong organisational and communication skills.
• Proficiency in Microsoft Excel and Microsoft Office.
• Ability to manage multiple tasks and deadlines.
• Experience in block management or residential property sector.
• Knowledge of Landlord and Tenant Act 1985 and CLRA 2002.
• Familiarity with Building Safety Act 2022.
• Experience using block management software such as Qube.
• Understanding of Section 20 consultation procedures.