Coordinator Order Cancellation (must have Telecommunications experience)

Recruiter:

Talent Evolution

Job Ref:

PTA001144/EO

Date posted:

Thursday, November 17, 2022

Location:

Johannesburg, South Africa

Salary:

R25 000 pm

SUMMARY:
To effectively handle the cancellation process when a customer cancels a service or product . Ensures that services are timeously cancelled, third parties and that hardware is collected on time

JOB DESCRIPTION:

Duties:

Manage the communication and coordination of customer cancellations, including scheduling, FNO deactivation, transportation, collection of equipment etc.
Manage SLA process including monitoring, escalations and reporting.
Process cancellations, returns, relocations, cancellations, credits, quotes and invoices.
Provide additional reports on SLA breaches and how to prevent these going forward.
Assist internal customers (contact centre agents). This could be answering a question, being available for a warm transfer, assisting a customer with a complex problem or training on processes and procedures.
Ensure the effective resolution of complex problems either within the team or through an escalation process.
Ensure that all processes and documentation is complete so that the company does not pay unnecessary fees to third parties or create a poor customer experience.
Compile and present reports to management as required.
Deal with problem situations and project work timeously and efficiently, displaying effective time management and time allocation according to project deadline.
Keep accurate records of cancellations and schedules.

Requirements:

Education:

Minimum of a 3year Diploma/Degree in commerce (Marketing/Communication) or related
Preferred Qualification – Project Management Diploma
Matric

Experience:

Minimum of 2 years’ experience in an area of specialisation; with experience in supervising others
Experience working in a medium organization

Should you not receive a response within 10 working days, please consider your application as unsuccessful

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Import and Order Management Coordinator
Location: Johannesburg
Salary: 000
We are looking for a detail-oriented and proactive Import & order management coordinator to join our team.
19 days ago

Project Coordinator Intern
Location: Midrand
Salary:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.About the YES InitiativeThe initiative was launched by the President in 2018 and is a partnership with the government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace ...
1 day ago

Digital Marketing Coordinator
Location: Johannesburg
Salary:
1 day ago

Events and On Trade Activation Coordinator
Location: Johannesburg
Salary:
1 day ago

Results - Driven Production and Sales Coordinator - Retail Meat Industry
Location: Germiston
Salary:
7 days ago

PRODUCTION COORDINATOR /CADâ JHB
Location: Johannesburg
Salary:
Production coordinator -JHB NorthDeveloping, negotiating, and sourcing of new products within an eager team of merchandisersLiaise with manager regarding BPSLiaise with managers regarding approvalsEnsure all audits send out is in line with AQLAnalysis of orders including monitoring of quality control specificationsSupply chain responsibilities, including order tracking and adminStrict Adhere...
12 days ago

Merchandiser
Location: Johannesburg
Salary:
Opportunity for a Junior and Senior Merchandiser to join an established supplier in the clothing industry.
20 days ago

Export Manager
Location: Johannesburg
Salary:
20 days ago

Sales Coordinator (Export)
Location: Isando
Salary:
Sales coordinator (Export)Location: IsandoAre you a highly organised, detail-oriented professional with experience in sales coordination and export administration? We are looking for a Sales coordinator (Export) to provide comprehensive administrative and sales support for both local and export operations within the automotive industry.This role is ideal for someone who thrives in a fast-paced env...
6 days ago

VMI Vendor Managed Inventory Coordinator
Location: Krugersdorp, Gauteng
Salary: FTC 6 month, with possible permanent employment thereafter
Seeking VMI coordinator - (Mathematics & Statistics graduates) to manage & maintain inventory replenishment levels & stock models. Excellent experience required in monitoring and analysing utilisation, product availability, pricing, and lead times to prepare VMI models. Require excellent matric math result, relevant degree
72 days ago

Coordinator Order Cancellation (must have Telecommunications experience)

Education:

Similar jobs you might be interested in:

Create a free job alert for Coordinator Order Cancellation (must have Telecommunications experience) in Johannesburg

Jobseekers

Recruiter

General