Coordinator Order Cancellation (must have Telecommunications experience)

 

Recruiter:

Talent Evolution

Job Ref:

PTA001144/EO

Date posted:

Thursday, November 17, 2022

Location:

Johannesburg, South Africa

Salary:

R25 000 pm


SUMMARY:
To effectively handle the cancellation process when a customer cancels a service or product . Ensures that services are timeously cancelled, third parties and that hardware is collected on time

JOB DESCRIPTION:

Duties:
  • Manage the communication and coordination of customer cancellations, including scheduling, FNO deactivation, transportation, collection of equipment etc.
  • Manage SLA process including monitoring, escalations and reporting.
  • Process cancellations, returns, relocations, cancellations, credits, quotes and invoices.
  • Provide additional reports on SLA breaches and how to prevent these going forward.
  • Assist internal customers (contact centre agents). This could be answering a question, being available for a warm transfer, assisting a customer with a complex problem or training on processes and procedures.
  •        Ensure the effective resolution of complex problems either within the team or through an escalation process.
  • Ensure that all processes and documentation is complete so that the company does not pay unnecessary fees to third parties or create a poor customer experience.
  • Compile and present reports to management as required.
  • Deal with problem situations and project work timeously and efficiently, displaying effective time management and time allocation according to project deadline.
  • Keep accurate records of cancellations and schedules.

Requirements:

Education:

  • Minimum of a 3year Diploma/Degree in commerce (Marketing/Communication) or related
  • Preferred Qualification – Project Management Diploma
  • Matric
Experience:
  • Minimum of 2 years’ experience in an area of specialisation; with experience in supervising others
  • Experience working in a medium  organization
Should you not receive a response within 10 working days, please consider your application as unsuccessful

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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