Control Room Manager

SUMMARY:
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POSITION INFO:

JOB DESCRIPTION

SA Metal Group (Pty) Ltd requires a committed, hardworking and motivated individual to join their Security team as a Control Room Manager. The successful applicant will be responsible for the supervision of Security employees as well as providing security services to the Group. The successful candidate will report to the Security Manager.

Responsibilities (NOT limited to the below)

• Manage the control room operators to ensure effective-monitoring security cameras and alarms.

• Ensure the safety of the SA Metal fleet and response activation.

• Assist security managers with incident investigations, tracking and detailed reporting.

• Conduct internal investigations into theft, fraud, misconduct, accidents, safety breaches, and other security-related incidents.

• Gather, analyze, and preserve evidence in accordance with company procedures and legal requirements.

• Interview witnesses, suspects, and employees to obtain detailed and accurate statements.

• Draft clear, factual and detailed investigation reports with findings and recommendations.

• Liaise with law enforcement and other external agencies when required.

• Monitor compliance with company policies, security protocols, and access control systems.

• Support disciplinary processes by presenting findings and evidence.

• Conduct surveillance and monitoring where necessary to prevent losses or breaches

• Develop standard operating procedures for the control room.

• Train the controllers to meet the required expectations for the position and deliver as per the best practices for the control room.

• Ensures that all Employees' Written Task Procedures are updated, explained and the employee understands the contents thereof.

• Inspect the control room occurrence book daily and ensure the required standards are met.

• Ensure security systems are operational and maintained.

• Ensure all incidents are recorded accurately and as per the indicated timelines.

• Laisse with dispatch teams in case of emergencies.

• Compile incidents reports and report to management.

• Compile monthly reports.

• Manage the Control room team including: motivate the team, manage time and attendance, maintain discipline and offer guidance and assistance as and where required.

• Maintain and administer processes on security systems.

• Maintain and administer building alarm processes.

• Perform ad-hoc tasks as and when required

• Adheres to Health & Safety Regulations in terms of the Safety file for the department.

QUALIFYING EXPERIENCE

• Grade 12 Certificate or equivalent.

• Grade A PSIRA Certificate.

• Computer literate (Microsoft Word, Excel, Outlook, CCTV).

• Valid driver's license.

• On-line vehicle tracking experience.

• At least 10 years' experience working in a security control room environment

• At least 5 years' experience managing a security control room team.

• Technical knowledge of CCTV, deep alert and dial up monitoring systems.

• Problem-solving skills.

• Multi-tasking skills.

• Successful implementation of Company Rules & Regulations.

• Proven management ability

• Apply site procedures consistently.

• Excellent report writing skills.

QUALIFYING ATTRIBUTES

• Self-motivated.

• Inherent willingness to adhere to company policies and procedures.

• Trustworthiness and honesty.

• Being able to work under pressure.

• Enthusiastic.

• Good communication skills.

• Good observation skills.

• Proactive.

• Critical thinker

• Ability to motivate people.

OTHER INFORMATION:

Job Title: Control Room Manager
Reporting to Security Manager
Job Type: Permanent Position

Benefits include:

• Provident Fund

• Life cover at 4 X annual salary

• Funeral cover

• 15 X paid leave days per annum

• Long service leave after five years of employment

Standard hours:

• 06h00 - 18h00 (Day Shift)

• 18h00 - 06h00 (Night Shift)

• Will be required to work overtime as per operational requirements
  

Please note applications for this position closes on Thursday, 10 September 2026.

We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.

Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.