Contract Manager Housekeeping (Kimberley)

SUMMARY:

Job Title:  Contract Manager – Housekeeping 
Location:  Kimberley - Northern Cape 
Industry: Hospitality & Facilities Management
Type: Full-Time       / Environment: Fast Past Hospitality & Services Driven

About the Role
Our client is looking for a hands-on, results-driven Contract Manager - Housekeeping with exceptional people skills and specialized experience in Housekeeping and Cleaning Operations within the Hotel and Hospitality sectors to join their team in Kimberley - Northern Cape. In this role, outstanding interpersonal skills are key. The successful candidate will actively manage and motivate on-site cleaning staff, work hand-in-hand with the hotel Executive Housekeeper, and act as a professional, client-facing representative to ensure seamless operations and service excellence

POSITION INFO:
What you'll be doing

• Team Leadership & People Management: Direct, motivate, and mentor site cleaning teams and room attendants across rotating shifts; foster a positive working environment, handle shift rosters, manage absenteeism, and conduct hands-on training.
• Client & Housekeeper Collaboration: Work closely in tandem with the client’s Executive Housekeeper and site management; maintain open communication channels and directly handle client queries, feedback, and operational requirements.
• Housekeeping & Operational Excellence: Oversee daily cleaning operations, enforcing hotel-grade hygiene standards, room turnarounds, and room inspection protocols across designated properties.
• SLA & Relationship Management: Conduct regular SLA feedback meetings with hotel management, proactively resolve complaints, and ensure continuous service improvements.
• Financial & Resource Control: Monitor contract profitability, manage site budgets, control wage costs, audit cleaning chemical/equipment usage, and maintain accurate asset registers.
• Health & Safety Compliance: Enforce strict Occupational Health and Safety (OHS) standards, color-coding protocols, chemical safety (MSDS), and audit readiness.

• Minimum 2–5 years of contract management or supervisory experience strictly within Housekeeping and Cleaning Services (Hotel, Resort, Lodge, or Boutique Hospitality environment).
• Industry Knowledge: In-depth knowledge of hotel housekeeping standards, cleaning methodologies, chemical management, room inspection workflows, and guest satisfaction standards.
• Shift Availability: Fully available and willing to work flexible shift rosters, including weekends and public holidays as dictated by operational needs.
• Transport: Must have reliable, dependable transport to and from work for scheduled shift times.
• Compliance & HR: Solid understanding of South African labour legislation (BCEA, LRA), OHS standards, and performance management.
• Gr12 Matric Pass - Tertiary qualification in Hospitality Management, Facilities Management, or Operations is advantageous.
• Exceptional interpersonal, communication, and relationship-building skills with a proven ability to lead and manage cleaning teams while dealing diplomatically with clients and Executive Housekeepers.

• Competitive Remuneration: R13 600 CTC (includes 5.25% provident fund contribution).
• Dynamic Environment: A high-performance culture that values strong leadership, team development, and service excellence.
• Stability & Growth: Permanent position with a leading national service provider and a structured pathway toward Area Manager or Operations Manager roles.

• Environment: Fast-paced, service-intensive, and people-centric.
• Schedule: Shift work required (day, night, weekend, and holiday rotations depending on site requirements).
• Transport: Reliable transport to ensure punctual arrival for shift handovers is essential.