Contact Centre Team Leader

Recruiter:

IGNITION GROUP

Job Ref:

TLDBN

Date posted:

Wednesday, April 6, 2022

Location:

Durban, South Africa

Salary:

CTC + Commission

SUMMARY:
Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours

JOB DESCRIPTION:

Contact Centre Team Leader

Ignition Group Durban Metropolitan Area (On-site)

The role:

Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better.

The detail:

Management

Ensure the team meets their core KPI sales performance and service targets.
Target setting, call-flow management and interval control, drive and encourage individuals and the whole team, through call and utilisation times using measurement, targets, reward and recognition, feedback and communication.
Responsible for the day-to-day management of your team, including the monitoring of shift patterns, timekeeping, absence, and overtime.

Coaching and Developing

Coach, mentor and develop the team.
Foster a culture of continuous improvement by seeking ideas, challenging the status quo, identifying best practice and reviewing departmental processes.
Establish goals both for the team and for individual employees and conduct regular performance reviews.
Identify and address any training that your team require.

Collaboration

Actively work with other Team Managers to ensure that all teams are geared towards achieving the success of the campaign.

Are you this person?

Do you have a matric qualification?
Are you in possession of a minimum of 12 months’ international experience in outbound sales?
Can you prove a high level of exceeding team KPI’s in previous role?
Do you understand the importance of good attendance and always being punctual?
Are you an excellent communicator who can work well under pressure?

Ignite your career TODAY!

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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