Junior Application Support Engineer - Durban - R20,000 – R22,000 CTC

SUMMARY:
The Junior Application Support Engineer is responsible for the day-to-day management of assigned campaigns, database support, and application functionality.

POSITION INFO:

 Junior Application Support Engineer - Durban - R20,000 – R22,000 CTC

Join an environment where you will manage daily campaign operations, database functionality, and system performance while supporting internal and external stakeholders.

About Our Client
The company operates using structured business processes, database architectures, and IT systems to serve internal and external stakeholders. It utilizes SQL environments, APIs, and Agile-Scrum or Kanban methodologies to execute daily operations and project deliverables. Preference will be given to previously disadvantaged applicants.

The Role: Junior Application Support Engineer
The Junior Application Support Engineer is responsible for the day-to-day management of assigned campaigns, database support, and application functionality. The role exists to ensure accurate data handling, system availability, and optimal performance while providing timely support to internal and external stakeholders. Main focus areas include assisting the Database Administrator in maintaining database integrity and security, testing software functionality, managing data imports, and driving continuous process improvement.

Key Responsibilities

• Apply preferred experience of 1+ years of SQL in a contact centre/BPO environment to support specialized business processes.

• Configure and maintain scheduling and automation tools, checking SFTP drives daily for successful file transfers.

• Manage daily data file imports, validating accuracy and resolving import errors with Business Analysts.

• Assist the Database Administrator with database maintenance plans, ad-hoc backups, restores, recovery testing, and user permission management.

• Analyse and optimise SQL queries and indexes to enhance database performance.

• Extract data from SQL databases, compile reports in Excel, and present findings clearly to clients.

• Test new functionality developed by Business Analysts to verify alignment with specifications before deployment.

About You

• Minimum of 1 year of SQL experience.

• IT Diploma / qualification.

• Technical skills in MS SQL Server, MS SQL Reporting Services (SSRS), and SQL scripting/query writing.

• Knowledge of systems integration and automation including APIs, schedulers, SFTP processes, and MS Office Suite.

• Understanding of SDLC and Agile-Scrum/Kanban methodologies.

• Basic planning, prioritisation, and tracking skills.

• Analytical, problem-solving, and critical thinking abilities with strong attention to detail.

• Strong customer-service orientation, organizational skills, and ability to perform under pressure.

• Beneficial domain knowledge.